Rashmitha Karthik

Work History

Cloudtail

BANGALORE, Karnataka

07.2019 - Current

Quickly learned the roles and responsibilities of the team, identified gaps and conducted vendor training programs to increase adoption of VC tool, thereby reducing vendor rejections.
Collaborated with learning team to prepare SOPs and interactive videos to enhance vendor experience.
Prepared process Wiki/Documents and conducted Brown bag sessions to ensure smooth operations.
Proactive Reporting and analysis helped recognition of Billing defect of 28MM and timely escalation avoided major churn in the process.
Streamlined the process by implemented Web-form based Ticketing Mechanism to log request and queries by internal stakeholders.
Led and piloted various projects such as Bulk download of Debit notes, Consolidated Delivery and Consolidated Debit Note, resulting in improved vendor experience.
Drove operational improvement programs like SCS Clean-up (helped unblock102k units, INR 63MM) and Vendor Central Accuracy (58% to 75%) to provide seamless service to the vendor and ensure data hygiene.
Worked with internal stakeholders to understand needs and launched Qlik reports to provide improved service.
Handled day-to-day running of returns process, ensuring high levels of productivity and progression.

Tesco (HSC)

BANGALORE, Karnataka

06.2017 - 07.2019

Maintain top-notch quality in billing by providing reconciliations that are accurate, timely and presentable.
Publish reports that provide insight allowing the stakeholders to ensure promotional income are collected from the suppliers in a timely manner.
Engage with buyers and suppliers to understand their needs and respond to their queries thereby ensuring a smooth functioning of the billing process.
Balance priorities in a fast paced, constantly changing environment to meet tight deadlines.
Worked accurately and consistently within a prescribed process framework with no errors.
Contributed to the team as an SME and trained new employees, with in one year of joining the organization.
Received numerous appreciations and recognitions for going the extra mile and accomplishing additional activities as an Analyst.
Consistently marked ‘Exceed’ in KPI for the performance and responsibilities taken.
Set a benchmark in the process by closing the financial period and half yearly with zero outstanding.