Rasik Mehta

Define, plan, and execute overall service delivery for Hopper Consumer Business, including vendor, location, service strategy, and delivery.

• Developed operational policies and procedures related to service delivery management.
• Negotiated contracts with vendors to ensure the cost-effectiveness of the services provided.
• Recommended methods, technologies, process changes and training to clients to improve business opportunities and revenue potential.
• Coordinated communication between teams to ensure seamless service execution.
• Supported budget planning and resource allocation for service projects.
• Ensured SLA compliance and maintained service delivery quality standards.
• Participated in strategic planning initiatives related to improving overall service quality levels.
• Coordinated care services between vendors and internal teams for efficient operations.
• Evaluated vendor performance using established criteria and feedback mechanisms.
• Coordinated with teams to streamline processes and improve efficiency.

• Enhanced customer experience measurement framework through strategic initiatives and stakeholder collaboration.
• Monitored performance continuously with stakeholders to ensure alignment and improvement.
• Developed CX solutions by addressing business challenges and delivering tailored opportunities.
• Standardised and scaled business processes with partners to maximise growth and efficiency.
• Executed vision for BPO partner success by establishing effective frameworks for business processes.
• Participated in defining customer-facing policies to enhance platform engagement and satisfaction.
• Led CRM simplification and efficacy projects, including change management and user acceptance testing.
• Managed cross-functional stakeholder relationships to benchmark best practices across teams.

• Developed innovative business strategies to enhance market presence and customer engagement.
• Managed daily operations, including budgeting, scheduling, and resource allocation.
• Cultivated relationships with vendors and partners to ensure reliable supply chains.
• Implemented marketing campaigns across digital platforms to increase brand visibility.
• Established pricing structures for products and services.
• Developed and updated website and social media profile pages to market products and services.
• Resolved issues quickly through meticulous research and quick decision-making.
• Managed daily operations to ensure smooth restaurant functionality.
• Assisted in the preparation of monthly financial reports, including budget analysis and forecasting.

• Managed daily operations to ensure efficiency and productivity across teams.
• Developed and implemented process improvements to enhance workflow effectiveness.
• Trained and mentored staff on best practices and standard operating procedures.
• Analysed performance metrics to identify areas for operational enhancement.
• Facilitated communication between departments to streamline operations and resolve issues.
• Built strong operational teams to meet process and production demands.

• Led team in delivering exceptional customer service experiences daily.
• Trained new staff on company policies and effective communication techniques.
• Monitored team performance to ensure adherence to quality standards.
• Conducted regular meetings to discuss goals, challenges, and solutions.
• Implemented feedback systems for continuous improvement among team members.
• Facilitated conflict resolution and maintained a positive team environment.