RASIKA GURAV

Chargeback analyst for US process

• Develop reports to support metric tracking statistics to department as requested in order to keep them advised as to the status and volume.
• Strong proficiency in Microsoft excel/word/powerpoint and 3rd party app(e.g. First track)
• Provide timely,relevant and accurate reporting and analysis of the result.

Collection Specialist for India process (ICICI Bank)

• Monitored customer accounts to identify overdue payments and initiate collections processes.
• Conducted research on customers to ensure accurate contact information was on file.
• Verified accuracy of invoices, bills, and other financial documents prior to submission for payment processing.
• Communicated effectively with internal departments regarding status updates and resolution of customer inquiries or complaints.
• Maintained detailed records of collection activity and account information.
• Managed collection accounts, ensuring timely payments and resolving customer disputes.

Bank end operational activities for Dubai process (Abu Dhabi Commercial Bank)

Amendment activities

• Performed UAT and SIT in initial stage of the process in various applications.
• Preparing and timely updating SOPs to ensure smooth flow of the process.
• Tracking end to end merchant issues and taking up with various department for resolution.
• Performing BAU activities within TAT and error free within SLA set.
• Ensuring client escalations are attended on. priority.
• Coordinating with internal team as well as client for quick resolution.
• Publishing all MIS reports to client and internal team on time.
• Getting cross train for activities within department.

Clearing and settlement

• Downloading incoming reports for all the required schemes for internal system.
• Preparing domestic and international scheme settlement vouchers for all the schemes.
• Preparing summary level and transaction level reconciliation for Visa, Mastercard, Mercury and JCB scheme.
• Handling scheme rejection for all schemes.
• Validating bank GLs on daily basis.
• Preparing weekly/monthly/quarterly MIS reports and sharing the same with client.
• Ensuring to resolve client queries within TAT.

• 1)Maintaining MIS excel of daily transactions from Paynetz software 2)Maintaining MIS of weekly transaction from Paynetz and Pay buzz software. 3)Maintaining records of increase and decrease of transaction of merchants. 4)Keeping records of reseller hardcopy for audit requirement. 5)Preparing MIS of merchant onboarding active and non-active with discrepancy and sending the same to senior management. 6)Working on merchant helpdesk queries through Salesforce software 7)Co-ordinating with internal Auditors for the discrepancy of work flow process. 8)Responsible as a checker for final verification of documents before assigning to RCU and NCA teams through Salesforce 9)Handling Reseller merchant onboarding process, reseller code, reseller console configuration in Paynetz software. 10)Working on NEFT return and bank details for Banking merchants.

• Maintaining records in company software related to Airways and shipping clients
• Analyzing checklist for further process of clearing airway bill.
• Tracking and making payment of merchant bills to JNPT (Jawaharlal Nehru port trust)