Rasika Kawale

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients
• Prepare internal and external corporate documents for team members and industry partners
• Schedule meetings and appointments and manage travel itineraries
• Arrange corporate events to take place outside of the work place, such as golf tournaments, fund-raising events and staff appreciation events
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Oversee the performance of other clerical staff
• Act as an office manager by keeping up with office supply inventory
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

Answering and directing phone calls

Scheduling appointments and meetings for other employees

Managing office supplies

Responding to customer queries

Greeting and receiving visitors

Helping manage the office correspondence

Performing general clerical and administrative tasks

• Managing schedules – Organizing meetings, appointments, and travel arrangements.
• Handling correspondence – Answering emails, phone calls, and messages.
• Data entry and record-keeping – Updating files, maintaining databases, and managing documents.
• Office organization – Keeping workspaces tidy, ordering supplies, and handling inventory.
• Assisting teams – Supporting different departments with paperwork and administrative tasks.