Rasika Puranik
Pune
Summary
Dynamic Sr. Associate from Tata Consultancy Services, adept in life insurance claims management and complex problem solving. Excelled in policy modifications and customer service, enhancing process efficiency at Infosys BPM Ltd. Proven multitasking capacity and quality control acumen, achieving significant process improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Associate – Ops
Tata Consultancy Services
03.2023 - Current
- Dealing in insurance life policies for UK customers
- I handled multiple task since I joined, like; Policy changes, providing policy information to customer and also dealing with claim process for life policies
- Played a key role in handling policy changes, including beneficiary updates, Address Changes, personal details changes and other modifications
- Successfully addressed customer inquiries related to policy information, demonstrating a deep understanding of insurance products and providing accurate and timely responses
- Collaborated with clients to navigate policy change requests, ensuring a smooth and customer-friendly experience
- Successfully managed and processed a high volume of insurance claims, ensuring all required documentation was complete and accurate
- Developed a keen eye for detail in reviewing claim forms, supporting documents, and other necessary information
- I have knowledge of training, team handling and Quality assurance too
Process Specialist
Infosys BPM Ltd.
Pune
01.2019 - 02.2023
- Working on different sub process in Pensions
- Allocating cases to team member as per their tenure
- Conducting daily huddles and discussing updates related process
- Indulged in various reporting related activities like managing and sending dashboards(daily and weekly basis), sent back analysis and payout analysis to client
- Maintaining and doing Internal quality audit (QC) of team members
- Standard Operating Procedure (SOP) updating and circulating process update related e-mail across team members
- Process improvement: Support by giving new ideas and implementing on process to increase the efficiency of the process
Education
B. Com -
Nasik University
01.2017
H.S.C. -
Aurangabad Board
01.2008
S.S.C. -
Amravati Board
01.2006
Skills
- Life insurance claims management
- Complex problem solving
- Payment and investigation escalations
- Multitasking capacity
- Claims analysis
- Performance monitoring and payment handling
- Quality control
- Microsoft office
Certification
- Successfully completed T100 basic process training for Insurance.
- Certified Transaction Monitoring.
Accomplishments
- Received Rising Star Award 3 times in the year 2019-2020.
- Received Individual Extra Miler Award 5 times in the year 2020.
Hobbies and Interests
- Listening to Music
- Singing Songs
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 04/26/90
- Gender: Female
- Marital Status: Married
- Address: GK Aarcon, Flat no; 1402, S.No 25, Gaikwad Nagar, Kate Wasti Rd, Punawale, Pune, Maharashtra 411033
Timeline
Sr. Associate – Ops
Tata Consultancy Services
03.2023 - Current
Process Specialist
Infosys BPM Ltd.
01.2019 - 02.2023
B. Com -
Nasik University
H.S.C. -
Aurangabad Board
S.S.C. -
Amravati Board
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