Rasika Raut
Pune
Summary
An engineering graduate with 2 years of IT experience and 1 year and 8 months of customer service experience currently working in WMS and Supply Chain Management.Execution and implementation of roll out projects in retails,logistics and distribution sector. Expertise in inbound,outbound and inventory management process.
Overview
4
4
years of professional experience
Work History
Senior Analyst
Capgemini India Pvt Ltd
Pune
01.2024 - Current
- Worked in implementation of 3 pilot warehouses in countries like US,UK and Australia while providing onsite support to client in UK and Australian Warehouses
- Resolving incidents and defects raised during UAT,Mock Go Live & Go Live phases of the project
- Deploying configuration as required by client with detailed testing during Go Live Deployment of Enterprise Release by making configuration changes and testing in all 3 countries environment
- Building Configuration Matrix for the warehouse Understanding of client process such as inbound,outbound,inventory management,appointment scheduling,picking,packing and shipping process
- Knowledge of special scenarios of Put to Store,Delivery Split,Return to DC,Receive Returns,DC to DC Transfer,Cross Dock and Emergency order assignment.
Analyst
Capgemini India Pvt Ltd
Pune
04.2022 - 01.2024
- Provided shadow support in the project for 5 months and understanding the process and DC activities
- Data preparation and Data validation done for UAT process
- Moved from Shadow to Billable resource
- Worked in implementation of 3 pilot warehouses in countries like US,UK and Australia while providing onsite support to client in UK and Australian Warehouses
- Resolving incidents and defects raised during UAT.Mock Go Live & Go Live phases of the project
- Updating configuration as required by client with detailed testing
- Deployment of Enterprise Release by making configuration changes and testing in all 3 countries environment
- Building Configuration Matrix for the warehouse Understanding of client process such as inbound,outbound,inventory management,appointment scheduling,picking,packing and shipping process
- Knowledge of special scenarios of Put to Store,Delivery Split,Return to DC,Receive Returns,DC to DC Transfer,Cross Dock and Emergency order assignment.
Customer Support Associate
Amazon India
Pune
06.2020 - 12.2021
- Identified and escalated customer issues to the appropriate teams for resolution, resulting in faster problem resolution.
Education
Bachelors - Computer Engineering
D.Y.Patil School Of Engineering
Pune08.2021
Diploma - Computer Engineering
D.Y.Patil Polytechnic
Pune01.2016
Skills
- Manhattan WMS 2017
- SQL
- ServiceNow
- HPALM
- IBM Cognos
Timeline
Senior Analyst
Capgemini India Pvt Ltd
01.2024 - Current
Analyst
Capgemini India Pvt Ltd
04.2022 - 01.2024
Customer Support Associate
Amazon India
06.2020 - 12.2021
Bachelors - Computer Engineering
D.Y.Patil School Of Engineering
Diploma - Computer Engineering
D.Y.Patil Polytechnic
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