Summary
Overview
Work History
Education
Skills
Tools
Accomplishments
Timeline
Generic
Rasmita Manda

Rasmita Manda

Hyderabad

Summary

Dynamic Consultant at Yext with a proven track record in technical project management and stakeholder engagement. Expert in delivering tailored solutions, achieving high performance metrics, and fostering cross-functional collaboration. Adept at strategic planning and platform configuration, driving projects to successful completion while enhancing client satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Associate Platform Consultant

Yext
08.2024 - Current
  • Served as the technical face of Yext for a portfolio of 10+ clients across Healthcare, Finance, Retail, and Restaurants, understanding business goals, and recommending best-fit solutions across Yext products.
  • Led end-to-end solution delivery, starting with requirements gathering, documentation, scope definition, sprint planning, cross-team coordination (Design, Development, and Product), QA and regression testing, deployment, and post-launch hyper care.
  • Acted as the Technical Project Manager by creating project timelines, tracking dependencies, escalating risks, driving accountability, and ensuring alignment across internal and external stakeholders.
  • Maintained high quarterly performance metrics: 84% Billable Utilization, 89% Productive Utilization, and 85% book of accounts usage.
  • Managed both recurring clients and one-time implementations; planning capacity, identifying risks, sequencing work, and driving projects to completion.
  • Served as a subject matter expert (SME) on Yext's platform capabilities, providing training, guidance, and best practices to clients and internal teams.

Operations Analyst

Yext
07.2023 - 07.2024
  • Managed client requests, including platform configuration, data optimization, and troubleshooting.
  • Supported project implementation and delivery of services throughout client engagement, ensuring timely delivery.
  • Utilized Excel to compare vast data sets of Yext-powered listing information across publishers against scan results.
  • Analyzed and imported customer data, and performed quality assurance checks on the live information and data loaded into the Yext platform.

Quality Analyst

Reputation
11.2020 - 06.2023
  • Conducted daily, weekly, and monthly audits, and delivered comprehensive reports to stakeholders.
  • Managed customer escalations by providing constructive feedback, monitoring progress, and devising strategies to minimize escalations.
  • Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing, and continuous learning within the team.
  • Addressed customer concerns via JIRA, and spearheaded the implementation of platform adjustments. Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Led root cause analysis initiatives that resulted in a significant reduction in recurring defects.
  • Implemented and executed a pilot project focused on the development and utilization of AI-generated review responses.

Education

Bachelor of Technology - Mechanical Engineering

Indira Gandhi Institute of Technology
Odisha, India
06-2019

Intermediate in Science -

Kendriya Vidyalaya
Odisha, India
05-2015

Matriculation -

Kendriya Vidyalaya
Odisha, India
05-2013

Skills

  • Technical Project Management
  • Stakeholder Management
  • Strategic Planning
  • Cross-functional collaboration
  • Platform Configuration

Tools

  • Asana
  • Zendesk
  • JIRA
  • Salesforce

Accomplishments

November 2025: Received Champion of the Year award for displaying remarkable resilience, determination, and unwavering strength in the face of
challenge and change.

Timeline

Associate Platform Consultant

Yext
08.2024 - Current

Operations Analyst

Yext
07.2023 - 07.2024

Quality Analyst

Reputation
11.2020 - 06.2023

Bachelor of Technology - Mechanical Engineering

Indira Gandhi Institute of Technology

Intermediate in Science -

Kendriya Vidyalaya

Matriculation -

Kendriya Vidyalaya
Rasmita Manda