Rasmita Manda
Hyderabad
Summary
Dynamic Consultant at Yext with a proven track record in technical project management and stakeholder engagement. Expert in delivering tailored solutions, achieving high performance metrics, and fostering cross-functional collaboration. Adept at strategic planning and platform configuration, driving projects to successful completion while enhancing client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Associate Platform Consultant
Yext
08.2024 - Current
- Served as the technical face of Yext for a portfolio of 10+ clients across Healthcare, Finance, Retail, and Restaurants, understanding business goals, and recommending best-fit solutions across Yext products.
- Led end-to-end solution delivery, starting with requirements gathering, documentation, scope definition, sprint planning, cross-team coordination (Design, Development, and Product), QA and regression testing, deployment, and post-launch hyper care.
- Acted as the Technical Project Manager by creating project timelines, tracking dependencies, escalating risks, driving accountability, and ensuring alignment across internal and external stakeholders.
- Maintained high quarterly performance metrics: 84% Billable Utilization, 89% Productive Utilization, and 85% book of accounts usage.
- Managed both recurring clients and one-time implementations; planning capacity, identifying risks, sequencing work, and driving projects to completion.
- Served as a subject matter expert (SME) on Yext's platform capabilities, providing training, guidance, and best practices to clients and internal teams.
Operations Analyst
Yext
07.2023 - 07.2024
- Managed client requests, including platform configuration, data optimization, and troubleshooting.
- Supported project implementation and delivery of services throughout client engagement, ensuring timely delivery.
- Utilized Excel to compare vast data sets of Yext-powered listing information across publishers against scan results.
- Analyzed and imported customer data, and performed quality assurance checks on the live information and data loaded into the Yext platform.
Quality Analyst
Reputation
11.2020 - 06.2023
- Conducted daily, weekly, and monthly audits, and delivered comprehensive reports to stakeholders.
- Managed customer escalations by providing constructive feedback, monitoring progress, and devising strategies to minimize escalations.
- Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing, and continuous learning within the team.
- Addressed customer concerns via JIRA, and spearheaded the implementation of platform adjustments. Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Led root cause analysis initiatives that resulted in a significant reduction in recurring defects.
- Implemented and executed a pilot project focused on the development and utilization of AI-generated review responses.
Education
Bachelor of Technology - Mechanical Engineering
Indira Gandhi Institute of Technology
Odisha, India06-2019
Intermediate in Science -
Kendriya Vidyalaya
Odisha, India05-2015
Matriculation -
Kendriya Vidyalaya
Odisha, India05-2013
Skills
- Technical Project Management
- Stakeholder Management
- Strategic Planning
- Cross-functional collaboration
- Platform Configuration
Tools
- Asana
- Zendesk
- JIRA
- Salesforce
Accomplishments
November 2025: Received Champion of the Year award for displaying remarkable resilience, determination, and unwavering strength in the face of
challenge and change.
challenge and change.
Timeline
Associate Platform Consultant
Yext
08.2024 - Current
Operations Analyst
Yext
07.2023 - 07.2024
Quality Analyst
Reputation
11.2020 - 06.2023
Bachelor of Technology - Mechanical Engineering
Indira Gandhi Institute of Technology
Intermediate in Science -
Kendriya Vidyalaya
Matriculation -
Kendriya Vidyalaya