Rasool Mohideen S

• Payment Processing:
  Managed accurate and timely processing of customer payments, ensuring compliance with financial regulations and company policies.
• Query Resolution:
  Addressed and resolved customer queries related to payments, account updates, and investment policies, maintaining high customer satisfaction.
• Complaint Management:
  Handled customer complaints effectively by investigating issues, providing resolutions, and following up to ensure customer concerns were addressed.
• Customer Support:
  Delivered exceptional customer service by offering clear and concise explanations of NS&I products and services.
• Data Accuracy & Documentation:
  Maintained accurate records of transactions, customer queries, and resolutions, contributing to reliable audit trails and compliance with standards.

Key Achievements:

• Enhanced the accuracy of payment processing by streamlining workflow procedures.
• Received recognition for resolving high-volume customer queries within SLA timelines.