Raspreet Singh Chhatwal

• Managing below critical areas Pan India
• Vendor Rationalization & Procurement
• Budgets and Provisions ensuring optimization of indirect spends
• Real Estate Portfolio management and Financials
• Records Management
• Asset Management & Insurance
• Facilities MIS Reporting
• Statutory audits and compliance
• BCM planning and EHS support
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
• Evaluated suppliers to maintain cost controls and improve operations.

Planning & Reporting

• Support initiatives towards all office space rationalization/ acquisition and design projects
• Manage vendors effectively to ensure superior quality is delivered at minimal costs
• Plan out clear map for most optimal spend on admin infrastructure particularly on long-term, recurring, high-cost item
• Maintain a dashboard for all administrative activities in terms of quality, cost, and employee feedback

Execution Responsibilities

• Ensure integration of office infrastructure
• Detail out plan/roadmap for running Open Offices
• Maintain and monitor a robust mechanism to track compliance with various regulations
• Call-out compliance red-flags if any related to hygiene, sanitation, drinking water, restrooms etc
• Plan and manage multiple tasks and projects for facility Improvements Eg
• Energy management & GHG
• Identify areas to improve working
• Manage maintenance and administration of people transport
• Prepare report of facility projects and deliverables for management communication
• Interact and study best practices in the industry absorbing them in the current system for long term gains

Procurement

• Work closely with the Admin Country head and business unit Head’s to understand the need of venues and CLT
• Outline requirements for the business
• Launch RFPs bids and Tenders
• Perform qualitative analysis for indirect spends and the right set of vendors to service Ipsos requirements
• Contract closure working closely with the legal team

Others

• Manage Ipsos assets in a manner which ensure cost-efficiency, support high quality infrastructure to our employees, in a manner that is compliant with all company norms and local as well as national regulations
• Manage the acquisition, contracting and renewal of admin infrastructure at best prices available in the market
• Optimize admin spend in the regions in line with the budget
• Plan initiatives towards optimization of office infrastructure
• Plan movement to hybrid work culture adaptation
• Control Cost-efficient management of retained admin infrastructure
• Ensure 100% compliance with all regulations
• Managing Stationary Spends and itemization, Office Automation, Asset Management & Insurances
• Guide negotiations with vendors, managing facilities provided for running of Office viz, housekeeping, security, reception / front desk , manpower, pantry & catering services, maintenance, landscaping, annual maintenance contracts etc
• Maintain, file and update all documents and correspondence
• Maintain complete discipline in the office
• Support initiatives for Safety and Hygiene at USL where ever required
• Make provision for staff accommodation and maintenance
• Maintain track record of persons allotted rooms at the company guest house and monitoring the activities carried out at the guest house
• Maintain Fire & Safety in and around the Office premises
• Conduct periodic employee surveys to understand improvement areas and gather suggestions on enhancing their experience
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Consulted with leadership to identify processes requiring improvement to support growth and success.
• Booked airfare, hotel and ground transportation to coordinate office travel.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Prepared annual budgets with controls to prevent overages.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Designed employee work schedules to address complete operational needs.

• Managing Administrative Activities involving purchase of equipment’s, maintenance of procurement, Housekeeping, Safety, Security, Etc
• Resource allotment for various events for shoots On and Off campus
• Plan and manage facility central services such as Reception, Security, Cleaning, Catering, Waste Disposal and Parking implement best practice processes to increase efficiency
• Overseeing all vendor quotations and invoices and negotiating with vendors to procure best prices and quickest service for equipment and supplies
• Prepared variety of different written communications, reports, and documents to ensure smooth operations
• Completed minor preventative maintenance and mechanical repairs on Equipment as well as helped in procurement of equipment’s as per requirement
• Liaising with Govt
• Authorities like Municipal Corporations, Electricity Board, Statutory Corporations whenever required
• Resolved problems, improved operations, and provided exceptional service
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies
• Maintaining property negotiating and enforcing leases, and maintaining and securing premises
• Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out
• Received and processed stock into inventory management system
• Develop and implement facility management program including preventative maintenance and life-cycle requirements
• Oversee Caterers, Garden, Security, housekeeping, Company Vehicles & Contract laborers
• Define & impart training on safety practices & security systems
• Monitor renewal of annual maintenance contracts for various utilities and renewal of leave and license agreements,
• Motivated employees through special events, incentive programs and constructive feedback
• Work closely with the HOD /teams and ensure closures of all required reports

• Organize and carrying out various administrative duties like Infrastructure, Facilities, Horticulture, Transport, Asset, Canteen, Housekeeping & Security Management etc
• Managing Essential services like water, electricity, physical infrastructure facilities etc
• Monitoring and Operating CCTV cameras and Fire Safety
• Organized & trained staff members on fire fighting and evacuation
• Up keeping and maintaining firefighting equipment's
• Liaison with various Government / External Agencies, Organizations & Neighboring Societies
• Handling queries/grievances of parents
• Maintenance of school records
• Manage budgets, logistics, and events or meetings
• Administrative arrangements for various school programs, Annual Excursions & Field Visits Petty cash management
• Interpreted management directives to define and document administrative staff processes
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
• Maintained protocol throughout routine workdays and special events

• Resolved issues and recommended actions based on production and compliance reports.
• Evaluated product development strategy effectiveness and prepared alternative approaches to exceed goals.
• Expertise in cross selling and generating leads of Bank Accounts, Personal loans & Insurance Supporting customers with their reservations related to credit cards.
• Ensuring First call resolutions for all customer problems and queries.
• Adherence to Service and Sales Compliance, Cross Selling/Upselling on set products (Assets & liabilities products).

IndusInd Bank

• Handling Escalations: Leading Pan consumer bank (CC) team of 14 people at AVP level.
• Liaising with various stakeholders across Consumer Bank to ensure customer escalations are resolved quickly and effectively through Senior Regional Team Interactions.
• Explore correct and complete closure of grievances raised to escalations Team at minimum TAT.
• Improving brand image on complaints and Grievance handling mechanism and process reengineering through Root Cause Analysis.
• Regulatory relationship with regulators especially Banking Ombudsman