Ratan Hazra
Bankura
Summary
Dynamic and result-driven F&B
Executive with strong experience in luxury hotel operations, guest relations, and food & beverage management. Proven ability to lead teams, enhance guest satisfaction, and drive revenue growth while maintaining 5-star service standards.
Professional skilled in talent recruiting, asset protection, financial management, and customer relations.
Overview
1
1
year of professional experience
Work History
F&B Executive
Taj Vivanta
Vijayawada
03.2025 - Current
- Overseeing daily restaurant operations ensuring premium guest service standards
- Managing staff scheduling, training, and performance
- Monitoring inventory, cost control, and vendor coordination
- Handling VIP guests and resolving escalations professionally
F&B Executive
Wonderla Holidays Pvt Ltd
Hyderabad
- Managed high-volume food service operations
- Trained staff on hygiene and service protocols
- Assisted in menu development and guest engagement strategies
Senior Captain
Arête Hospital
- Managed fine dining operations and guest service excellence
- Conducted staff training and ensured SOP compliance
- Improved profitability through waste control and upselling
F&B Captain
Ramoji Film City
- Supervised restaurant operations and guest handling
- Coordinated with kitchen for timely service delivery
Education
Bachelor's Degree -
Hotel & Hospitality Management
Skills
- Luxury Service Standards
- Team Leadership
- Guest Experience
- Cost Control
- Inventory Management
- Menu Planning
- Upselling
- Complaint Handling
- POS Systems
- Staff training
- Menu development
- Customer relationship
- Team leadership
- Time management
- Quality assurance
- Process improvement
- P&L management
- Sales analysis
- Market analysis
Key Responsibilities As F&B Executive
- Managing end-to-end restaurant operations in luxury environments
- Ensuring exceptional guest satisfaction and service recovery
- Leading, training, and motivating large teams
- Monitoring financial performance, budgeting, and cost control
- Maintaining hygiene, safety, and brand standards
- Driving sales through promotions and upselling strategies
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Intermediate
B1
Timeline
F&B Executive
Taj Vivanta
03.2025 - Current
F&B Executive
Wonderla Holidays Pvt Ltd
Senior Captain
Arête Hospital
F&B Captain
Ramoji Film City
Bachelor's Degree -
Hotel & Hospitality Management