Ratanraj Singh
Mumbai
Summary
Dynamic Senior Technical Program Manager with over 16 years of expertise in telephony, IT infrastructure, cloud-native solutions, and DevOps. Proven track record in leading cross-functional teams and managing complex programs, achieving 99.9% service availability. Proficient in container orchestration technologies, including Docker and Kubernetes, along with CI/CD pipelines, automation, monitoring, and IT compliance. Recognized for implementing scalable telephony infrastructures that drive cost savings and delivering award-winning IT solutions that enhance operational efficiency.
Overview
2026
2026
years of professional experience
9
9
Certifications
Work History
Customer Support Engineer
ACMA Computers Ltd.
System Engineer
Acrotrend
IT Executive
Krystal Integrated Services Pvt. Ltd.
Sr. Program Manager
Telephony & IT Infrastructure, Simpl
04.2025 - Current
- Built scalable telephony infra supporting 2,500+ simultaneous calls, boosting daily call connectivity by 10%.
- Designed and deployed CRM for collection calls, ensuring operational efficiency.
- Established risk mitigation frameworks and ensured timely project delivery.
Program Manager
Telephony & IT Infrastructure, Simpl
08.2022 - 03.2025
- Optimized cloud contact center infrastructure, achieving 99.9% uptime and ₹15M cost savings.
- Led deployment of container-based telephony (Ameyo) on Docker & Kubernetes with CI/CD pipelines.
- Implemented monitoring dashboards (Prometheus, Zabbix, Grafana) for 100% accuracy in reporting.
Lead Infrastructure
Rupeek
11.2021 - 08.2022
- Managed IT product infrastructure and ensured compliance with enterprise security standards.
- Enhanced system reliability through automation and monitoring practices.
- Supported multiple teams with scalable infrastructure solutions.
Sr. System Engineer
Ola
02.2015 - 08.2021
- Designed and implemented telephony/IVR solutions, achieving 95% SLA adherence.
- Reduced downtime by implementing automated monitoring & DevOps practices.
- Awarded Best IT Employee of the Year (2019) for major IT cost savings and innovations.
Education
Post Graduate Program - DevOps Engineering
Caltech University
SimplilearnMCA -
IGNOU
BCA -
IGNOU
Diploma - Computer Hardware & Networking
GlobeNet Computer Education
XII - Physics, Chemistry, Math, Biology
UP State Board
X -
UP State Board
Skills
DevOps & Cloud:
undefinedCertification
DevOps Certification Training
Honors & Awards
- Multiple Awards: Best IT Award – Ola (2019), Simpl Annual Award (2022).
- Recognized for setting up no-cost IVR solutions saving vendor costs.
- Delivered 99.9% infrastructure uptime.
- Recognized for IT excellence.
Additional Information
- Languages : English, Hindi & Marathi.
- Soft Skills : Communication, Analytical Thinking, Attention to Detail, Leadership, Collaboration, Adaptability.
Timeline
Sr. Program Manager
Telephony & IT Infrastructure, Simpl
04.2025 - Current
Program Manager
Telephony & IT Infrastructure, Simpl
08.2022 - 03.2025
Lead Infrastructure
Rupeek
11.2021 - 08.2022
Sr. System Engineer
Ola
02.2015 - 08.2021
MCA -
IGNOU
BCA -
IGNOU
Diploma - Computer Hardware & Networking
GlobeNet Computer Education
XII - Physics, Chemistry, Math, Biology
UP State Board
X -
UP State Board
Customer Support Engineer
ACMA Computers Ltd.
System Engineer
Acrotrend
IT Executive
Krystal Integrated Services Pvt. Ltd.
Post Graduate Program - DevOps Engineering
Caltech University