Rathakrishnan Kanagaraj

• Managed Multiple Migration Projects in the bank covering Cards/Digital Banking/Acquiring.
• Established and tracked quality department goals and objectives.
• Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
• Tracked quality issues with external customers, suppliers, and internal plant operations.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Cultivated interpersonal skills by building positive relationships with others.

• Experience in PRIME4, PRIME3, ONLINE-Cards Issuing/Acquiring Testing.
• Worked in PRIME4 Migration project for Metrobank
• Having knowledge in both Functional & Data Migration Testing.
• Issuing-Well Experienced in Cards End to End Life Cycle Testing ( On-Boarding, Authorization, Settlement , Statement, Fraud Guard, EMV/DUKPT,End to End Transaction Management, Basic HSM Commands,Customer Service Module)
• Acquiring - End to End Merchant Testing including (On-Boarding, Settlement, Physical/Simulated POS/Ecom Testing, CS Module)
• Compliance - Expert in Scheme Compliance Testing.
• Defined and tracked test results, defect counts and performance discrepancies.
• Wrote test case parameters, test scripts and automation guidelines.
• Translated product requirement into workable Test Execution, verifying proper adherence to standards.
• Preparing Business metrics & Dash board & Test Closure & Defect reports, participating in Defect call

Client - CitiBank NA

Application :- ECS+ (Vision Plus, Customized by CITI Bank )

Role- Senior Process Associate (Operations)

• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
• Managing End to End Corporate-Prepaid Card Operations includes Embossing, Fund Loading, Payment Posting, Production Issues Support.
• Experience in New Product Launch in Different Regions and performing Functional User Acceptance Testing before Go-Live.
• Managing Customer Queries Regarding Customers Transactions/Payment Processing/Instant Card Issuance.

Client :- CNA Insurance

Role- Senior Process Associate (Java Developer)

• Worked as a Java Developer for Insurance Working Sheet with Spring/Hibernate Framework
• Exposure in MVC model of Web Application Development
• Co-Oridinating Defect Call and Defect Fixing.