Travelling
Ratheesh A C
Director- Operations
Thiruvananthapuram
Summary
Aviation/Travel person with over 24 years of direct experience in the industry across Airport Operation’s management, Customer services, General Administration, Security & safety Management, Marketing & branding, Cost control, Training, learning & development and People management. Functional expertise in Managing Airport operations in a key focus on bottom line profitability by ensuring optimal utilization of resources. Result oriented record of streamlining the working procedures for enhanced operational effectiveness. Handled a large team, responsible for the Lead, Direction, Performance Management and Evaluation. Excellent interpersonal, Analytical& Negotiation skills with proven track record of spearheading numerous cost innovation techniques during the career span.
Overview
24
24
years of professional experience
15
15
years of post-secondary education
6
6
Certifications
8
8
Languages
Work History
Director of Operations
Indo-can Overseas Consultancy Pvt Ltd
07.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources
Center Manager + Subject Matter expert in Aviation
Premier Center for competency training Pvt Ltd
08.2018 - 04.2023
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Senior Manager -Airport Services
Aviation Industry
02.2001 - 6 2018
worked with Major International and Domestic Airlines in the capacity of Senior Manager Operations at Pan india Airports .Working experience in Safety & Security, Station Audits, Customer relations,Crisis Management, Load control ,Dangerous goods regulations,Cargo Operations, Reservations ,Training, Loyalty branding and cost effective programs.
Counter Executive
IATA travel agency
01.2000 - 01.2001
- Working areas like reservations, Ticketing, Tours, Marketing, sales and visa processing etc.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints effectively, maintaining professionalism and brand reputation.
Education
MBA - Tourism And Travel Management
Indian School of Business Management
01.2012 - 01.2024
Bachelor of Commerce - Accounting
Kerala University
05.1996 - 04.1999
Skills
Airport Operations
Strategic Business Planning
Travel Management
Training & development
Safety & Security procedures
Branding & Marketing
Team Training
Project Management
Cost optimization
Finance & Budgeting
People Management
Process Implementation
Microsoft Certified professional and systems Engineer
Strategic planning and execution
Process Improvements
Leadership training
Certification
Aviation Security Certification from BCAS India
Notable Accomplishments
- Successfully opened 02 online stations for Spice Jet Ltd
- Started online cargo operations from Trivandrum station for Spice jet Ltd
- Achieved station of the month Award Many times
- Setup Cargo Operations for Mahan Air at Cochin International Airport
- Safety management co-coordinator for many years at station
- Loyalty program branding achievement certification accredited from Jet privilege
Additional Knowledge Purvey
- Cargo services –Handling /Acceptance & Delivery procedures, Marketing & sales
- Airline security and Ground Safety - experienced in Training candidates and conducting Audits
- Project Management- Handled Project escalation, Budgeting, MIS and Trainings
- Branding / Product ownership/ Guest experience/Marketing & Sales
Passport Details
K 4365839, valid up to 06/2022
Personal Information
- Date of Birth: 05/20/1978
- Marital Status: Married
Additional Information
Aviation Security Certification from BCAS India.
Load and Trim –DGCA license (manual and computerized for B737-800,900, A319/132, 320/200 series& Bombardier Q400.
Dangerous Goods regulations Certification for CAT 9 & 10.
GDS knowledge -Sabre /Amadeus/Galileo/ Navitaire - Airport check-in/reservations, Ticketing.
Airport operations, Airline Loyalty program, Station Audit procedures, Ground Safety, Ramp operations and Safety Management Certifications.
“Train the Trainer” Airline Customer service certification from NSDC India.
Interests
Listening to music
Timeline
Director of Operations
Indo-can Overseas Consultancy Pvt Ltd
07.2023 - Current
Center Manager + Subject Matter expert in Aviation
Premier Center for competency training Pvt Ltd
08.2018 - 04.2023
MBA - Tourism And Travel Management
Indian School of Business Management
01.2012 - 01.2024
Senior Manager -Airport Services
Aviation Industry
02.2001 - 6 2018
Counter Executive
IATA travel agency
01.2000 - 01.2001
Bachelor of Commerce - Accounting
Kerala University
05.1996 - 04.1999
Aviation Security Certification from BCAS India
Load and Trim –DGCA license (manual and computerized for B737-800,900, A319/132, 320/200 series& Bombardier Q400
Dangerous Goods regulations Certification for CAT 9 & 10
GDS knowledge -Sabre /Amadeus/Galileo/ Navitaire - Airport check-in/reservations, Ticketing
Airport operations, Airline Loyalty program, Station Audit procedures, Ground Safety, Ramp operations and Safety Management Certifications
Train the Trainer” Airline Customer service certification from NSDC India
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