RATHEESH CHERUKANDATH

Consultant IT Operation Lead

ATOS

8 2022 - Current

Facilitate team breakout session during P1 planning, iteration planning, and retrospective to develop, improve and adapt the product increment and meet the P1 objectives
Support the product owner to achieve value maximization of the product backlog by having effective backlog grooming sessions and make sure stories are ready for iteration planning and p1 planning
Meet and work with individual members of the team as needed to discuss and resolve any impediment affecting the entire team or their ability to meet p1 objectives
Attend Scrum meeting and coordinate with other ART teams, resolve dependencies and maximize the work of the ART
Use of metrics such as velocity and burndown chart to keep tabs on the progress towards the goal
Communicate with stakeholders on project scope and release plan
Daily system and application health checks are performed to ensure the smooth running of the application
Make sure that the development team receives support from the ITOPS team during user acceptance testing
Guiding the ITOPS Team in Analyzing the issue and resolving it, proposing a workaround to maintain business continuity and ensure minimum business downtime
Quickly identifying critical issues and taking prompt and effective measures
Conducting daily stand-up calls with the development team and business operations teams to track the status of support services and provide visibility
Keep the client informed about the outcome
Taking care of user queries concerning reports, EOD files, daily job schedules, and providing solutions within the SLA
Reducing technical escalation incidents has been achieved through strategically orchestrated ITIL support structures and policies
Ensured that our service ranked top in customer satisfaction surveys by supervising a service delivery team
Enhanced productivity by managing IT operations and optimizing resources and time
Initiating continuous improvement, leading to an efficient increase in project management
Led the integration of ITL practices, improved incident lifecycle management, and assisted in the rapid growth of the client base
Implemented a ticket escalation process that was more efficient, leading to faster resolution times
Structured incident reporting was implemented to improve root cause analysis and prevent future incidents
Performing troubleshooting procedures resulted in a decrease in call resolution times
Taking care of escalating queries and responding to stakeholders and end users in a timely manner
Managing and arranging team availability for the ITOPS Team and collaborating with the client
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Managed client relationships through regular check-ins and updates on project progress.
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.