RATHEESH MENON

• Organizing meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to program managers on project budget, progress and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Domains - Publishing Media, AI (NLP)
• Responsibilities Handled: Driving daily calls, sprint meetings, retrospectives, Scoping, Monitoring and tracking using Jira.
• QA management, Stakeholders management, Resource management, Issue triaging.
• Backlog management, Roadmap creation.
• Client handling, management.

• Managing QA team wrt Functional, API, Automation, Regression, Performance, Security Testing.
• Domains IoT, Mobility, Fintech, Fitness, Automotive
• Managed international and domestic accounts
• Managed a team of 5 testers deployed across various Agile projects in Web, IoT, Mobile testing domains.
• Reported directly to CXO level.
• Managed costing, scheduling, budgeting of resources across projects.
• User stories, Acceptance criteria, Test Plan, review activities, estimation, test management, overlooking deployments/releases to post production issues and solutions.
• Process improvement activities for addressing production issues and test delivery.

• Lead for Security & Functional Testing
• Test Management, UAT, SAT.
• Product, Web, Application, Network testing.
• Manual testing - integration, performance and system testing.
• Reporting Daily and weekly status to Senior management and CTO for Project updates.

• Functional testing, Regression testing, Web services testing, Performance testing, Security testing.
• RA, RTM, Defects reporting, Test Summary Report preparation.
• Waterfall, Agile, UAT, SAT.
• Test case preparation, Test plan preparation, Test review.

· Test cases, Requirement analysis, test plan, performance testing, soak testing, Defect reporting, Python automation.

· Linux, Unix, SMSC, SS7, Sigtran, SoapUI.

· Domains - Telecom, Public Sector, Energy & Utilities.

• Served as primary point of contact for support relating to owned solutions and products.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Held meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints.
• UK Operations.

• Handling inbound and outbound customer service and sales calls for UK and US customers.
• DSL, ADSL sales and support.
• Reporting to Operations Manager.