RATHI MRINALINI
BANGALORE
Summary
Dedicated Learning and HR professional with 18 years of experience managing a broad range of L&D and HR functions. Adept at understanding training needs, content development and customization, trainer recruitment and interaction and, client engagement. 4+ years of experience in Instructional Design including storyboarding, train the trainer, training coordination and logistics. Human Resources experience includes rolling out staff development initiatives in order to support and further organizational goals. Demonstrated strong interpersonal and management skills in the role of HR Business Partner handling 700+ employees. Training Need Analysis, Employee Relations, Client Interactions, Staff Recruitment, Content Development, Employee Performance Management, End-to-end Training Program Management, Policy & Benefit Administration.
Overview
1
1
Certification
Work History
Assistant Manager - Human Resources
HDPI
Bangalore
- 05.2011
- Principal accountabilities involve managing a broad range of HR functions that includes Employee relations and disciplinary proceedings
- Administration of policies and procedures relative to staff exit formalities, medical (FHP) and staff benefits, payroll, online on-boarding of inductees and employee performance management
- Single point of contact for all HR queries for the RM (Relationship Management) area, work extensively with the operations team to ensure administration of all HR policies and assist in decision making
- Responsible for personnel file management, safe keeping of confidential records ensuring adherence to group standards and audits
- Responsible for timely completion/generation of reports and administer issuance of letters for employee address proofs, visa and loan processing
- Responsible for overall administration of recruitment process, handled employee referral programs and co-administered placement vendor management.
Head- Client Engagement- SCALIST
- End to end programme management through client interactions, reviewing training need analysis, managing client and trainer interactions and ensuring successful completion of the training intervention
- Providing program recommendations after interacting with Heads of Training, Managers of the relevant verticals and potential participants based on their requirements
- Client interactions to ensure that the program is meeting the required objectives
- Sourcing and onboarding learning consultants as per requirement
- Managing admin-related tasks for each learning project- invoicing, managing contracts, trainer NDA, and other admin related activities.
Manager- Instructional Design & Operations
MetaMorf
Bangalore
- Understanding Client Training needs through client interactions and reviewing training need analysis
- Providing program recommendations after interacting with Heads of Training, Managers of the relevant verticals and potential participants based on their requirements
- Responsible for content development including facilitator deck, participant material and facilitator guide for workshops
- Conduct Train the Trainer Modules to prepare them for the workshop
- Clients’ interactions to ensure that the program is meeting the required objectives
- Trainer recruitment for MetaMorf.
Assistant Manager - Learning & Development
HDPI
Bangalore
- Key responsibilities as an Assistant Manager – Learning & Development included Train, coach and mentor CSEs and AMOs into becoming successful voice coaches
- Call quality monitoring and checks
- Conduct workshops on effective communication and customer service
- Custom design training modules based on specific process needs and training requirements
- Handled MIS, report generation and administrative tasks.
Education
Masters in Business Administration - Human Resources & Marketing
Bharathiyar University
CoimbatoreBachelors of Arts - English Literature
Bharathiyar University
CoimbatoreSkills
- Learning and Development
- HR functions
- Training needs analysis
- Content development
- Trainer recruitment
- Client engagement
- Instructional design
- Storyboarding
- Train the trainer
- Training coordination and logistics
- Employee relations
- Staff recruitment
- Employee performance management
- End-to-end training program management
- Client interactions
- Program management
- Learning project administration
- Trainer onboarding
- Facilitator deck
- Participant material
- Facilitator guide
- Train the trainer modules
- Disciplinary proceedings
- Administration of policies and procedures
- Staff exit formalities
- Medical and staff benefits
- Payroll
- Onboarding
- Performance management
- Personnel file management
- Recruitment process administration
- Employee referral programs
- Placement vendor management
- Coaching and mentoring
- Call quality monitoring
- Effective communication
- Administrative tasks
- Communication
- Organization
- Task Prioritization
- Self-Directed
- Decision-Making
- Leadership
- Customer Relations
- Teamwork and Collaboration
Certification
- DISC Certified
- NLP Beginners Certification
Personal Information
Title: LEARNING PROFESSIONAL / HUMAN RESOURCES GENERALIST
Timeline
Assistant Manager - Human Resources
HDPI
- 05.2011
Head- Client Engagement- SCALIST
Manager- Instructional Design & Operations
MetaMorf
Assistant Manager - Learning & Development
HDPI
Masters in Business Administration - Human Resources & Marketing
Bharathiyar University
Bachelors of Arts - English Literature
Bharathiyar University
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