Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RATHIKA V

Chennai

Summary

Personable and knowledgeable IT support technician with over 6 years of experience assisting customers with various software related issues. Provided in-depth technical support to clients at a Tier 2 level. Seeking to provide expert technical support to enterprise organizations as the tech support engineer.

Overview

7
7
years of professional experience

Work History

L2 Application support

QBurst Technologies
02.2022 - Current
  • As technical support I am leading the one of Asean country as L2 support engineer
  • Partially workings as Business Analyst for one of the region, where we will debug the bug tickets by doing initial analysis
  • Following with local business team for change request and support sale events

Incident Management

TATA Consultancy services
01.2020 - 01.2022
  • As incident manager supported to the technical team
  • Handled P1 and P2 incidents to avoid business impact
  • Working on all support team activities like reports Fetching, raw data of incident and updating monthly presentation to clients about major issues

L1 Application support

TATA Consultancy services
01.2017 - 01.2020
  • As a goal of L1 support team is to maintain services aimed to ensure the application is highly available, reliable and relevant to evolving the business needs
  • To achieve this goal
  • Supported by monitoring the alerts and transfer the ticket to next team by doing initial troubleshooting.

Education

Master Degree in Business Administration -

Madras University

Bachelor of Computer Applications -

Madras University

Skills

  • Phone,Email & Chat Support
  • Creative Thinking skills
  • Software Troubleshooting
  • Problem Solving

Languages

English
Tamil
Telugu

Timeline

L2 Application support

QBurst Technologies
02.2022 - Current

Incident Management

TATA Consultancy services
01.2020 - 01.2022

L1 Application support

TATA Consultancy services
01.2017 - 01.2020

Master Degree in Business Administration -

Madras University

Bachelor of Computer Applications -

Madras University

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RATHIKA V