RATHINAVEL KV
Bangalore
Summary
Detail-driven Operations & Support Executive with a strong analytical mindset; targeting challenging roles to leverage expertise in managing day-to-day operations, new orders, warranty claims, and supply chain management in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Senior Product Resource Representative
Miller Knoll Inc.
Bengaluru
05.2019 - Current
- Acquiring and maintaining in-depth knowledge of the products, including features, benefits, and competitive advantages; building and maintaining strong relationships with existing and potential clients, providing them with product information, support, and guidance as needed.
- Facilitating communication and collaboration between customers and the production team to ensure seamless coordination of product delivery and service.
- Coordinating inbound and outbound product transportation, while managing processes for handling and resolving claims related to damages and losses.
- Assisting the customer care team by providing product demonstrations, presentations, and training sessions.
- Analyzing progress, plans, and activities aimed at achieving growth targets, providing insights and recommendations to optimize performance.
- Redirecting or escalating product-related customer complaints to relevant departments for prompt resolution, ensuring customer satisfaction and retention.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Trained new staff in relevant processes and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Performed administrative tasks such as filing documents and updating records.
Education
MIB (Master of International Business) -
DR.G.R. Damodaran College of Science
Coimbatore01.2019
B.Com corporate secretaryship (C.A) -
Dr.N.G.P. Arts And Science College
Coimbatore01.2017
Skills
- MS Office
- Salesforce
- SQL
- SAP (Order management)
- Customer Support
- Performance Improvement
Accomplishments
- Successfully promoted to Senior Product Resource Representative from Product Resource Representative
- Recognized as the Employee of the Quarter for efficiently processing a substantial volume of warranty claim settlements.
Internship
- Creating proposals, quotes, and bids, and engaged in negotiations with clients.
- Managing orders from placement to invoice generation, and ensured follow-up until delivery completion.
- Innovated and executed new sales strategies to enhance sales performance.
- Orchestrated the coordination and scheduling of product/material deliveries in alignment with sales projections and future requirements.
- Managed business communications through emails and phone calls.
Personal Information
Date of Birth: 01/30/97
Languages Known: English & Tamil
Location: Bangalore
Timeline
Senior Product Resource Representative
Miller Knoll Inc.
05.2019 - Current
MIB (Master of International Business) -
DR.G.R. Damodaran College of Science
B.Com corporate secretaryship (C.A) -
Dr.N.G.P. Arts And Science College