Summary
Overview
Work History
Education
Skills
Accomplishments
Internship
Personal Information
Timeline
Generic

RATHINAVEL KV

Bangalore

Summary

Detail-driven Operations & Support Executive with a strong analytical mindset; targeting challenging roles to leverage expertise in managing day-to-day operations, new orders, warranty claims, and supply chain management in a dynamic organization.

Overview

5
5
years of professional experience

Work History

Senior Product Resource Representative

Miller Knoll Inc.
Bengaluru
05.2019 - Current
  • Acquiring and maintaining in-depth knowledge of the products, including features, benefits, and competitive advantages; building and maintaining strong relationships with existing and potential clients, providing them with product information, support, and guidance as needed.
  • Facilitating communication and collaboration between customers and the production team to ensure seamless coordination of product delivery and service.
  • Coordinating inbound and outbound product transportation, while managing processes for handling and resolving claims related to damages and losses.
  • Assisting the customer care team by providing product demonstrations, presentations, and training sessions.
  • Analyzing progress, plans, and activities aimed at achieving growth targets, providing insights and recommendations to optimize performance.
  • Redirecting or escalating product-related customer complaints to relevant departments for prompt resolution, ensuring customer satisfaction and retention.
  • Provided support to junior staff during peak periods of workloads.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Trained new staff in relevant processes and procedures.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Performed administrative tasks such as filing documents and updating records.

Education

MIB (Master of International Business) -

DR.G.R. Damodaran College of Science
Coimbatore
01.2019

B.Com corporate secretaryship (C.A) -

Dr.N.G.P. Arts And Science College
Coimbatore
01.2017

Skills

  • MS Office
  • Salesforce
  • SQL
  • SAP (Order management)
  • Customer Support
  • Performance Improvement

Accomplishments

  • Successfully promoted to Senior Product Resource Representative from Product Resource Representative
  • Recognized as the Employee of the Quarter for efficiently processing a substantial volume of warranty claim settlements.

Internship

  • Creating proposals, quotes, and bids, and engaged in negotiations with clients.
  • Managing orders from placement to invoice generation, and ensured follow-up until delivery completion.
  • Innovated and executed new sales strategies to enhance sales performance.
  • Orchestrated the coordination and scheduling of product/material deliveries in alignment with sales projections and future requirements.
  • Managed business communications through emails and phone calls.

Personal Information

Date of Birth: 01/30/97

Languages Known: English & Tamil

Location: Bangalore

Timeline

Senior Product Resource Representative

Miller Knoll Inc.
05.2019 - Current

MIB (Master of International Business) -

DR.G.R. Damodaran College of Science

B.Com corporate secretaryship (C.A) -

Dr.N.G.P. Arts And Science College
RATHINAVEL KV