Rathindra Nath Barury
New Delhi
Summary
Dynamic leader with extensive experience at Ceragon Networks India Pvt Limited , Bharti Airtel Limited, Siemens Ltd, Modi Xerox Etc excelling in project management and service delivery. Proven track record in enhancing operational efficiency, achieving a 25% reduction in attrition, and driving team performance through effective training and mentoring. Skilled in SLA management and technical documentation, fostering a culture of excellence. Seasoned Vice President with a proven track record in strategic planning, financial management and team leadership. Skilled at implementing operational improvements to drive productivity and profit growth. Demonstrated abilities in fostering positive relationships with stakeholders, partners, and clients while delivering high-impact business results. Known for problem-solving acumen, innovative thinking, and strong communication skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Vice President–Services & Delivery
Ceragon Networks India (Pvt) Ltd
New Delhi
05.2016 - Current
- Services & Delivery (COGS) P&L owner for India & Subcontinent
- Own & Manage Service & Delivery AoP (COGS)
- Part of Internal 5G Consortium
- Drive – Delivery Function, Network Roll Out, Professional Services and SLA & RMA
- Ensure meet SLA with respect to soft service & RMA
- Build, mentor and grow the Services team and serve as a champion for a positive team environment.
- Responsible for the department overall management, which includes human resource planning, department organization framing, recruiting, training, work assignment, supervision etc.
- Attend meetings with CTO and Network Heads to discuss high level technical issues and ensure closure of technical issue. Work towards service delivery of telecom project, ensure meet SLA & Professional Services
- Involved in any new sales opportunity and guide business team with the technical aspects of the new opportunity.
- Keep close communication with the sales office and actively organize resources to help sales office.
- Accountable for all AMC, warranty related service delivery for India and subcontinent
- Develop work plans, establishing technical objectives, assigning tasks, and managing team members towards departmental and organization goals.
- Create and manage the resource plan. Discuss roles, responsibilities and key skills required, enhancing the department's per-capita efficiency.
- Recruit Leaders, assign direct work, oversee their development, identify training needs, and maintain staff competence.
- Responsible for Skill improvement, it involves training, certification & documentation.
- Responsible for advanced training support.
- Responsible as interface to HQ training team and product feedback documents.
- Management of technical document usage and experience cases submission.
- Responsible for management of collection and auditing all the technical documents etc.
- Every week with the project manager to organize a project technical problem meeting and output the projects on the branch needs and problem tracking.
- Tracking the timely closure of all technical issues.
- Coordinate resolution of all critical product problems with PLM and push concerned team for resolution.
- Interface with the Technical Support and Customer service department In Israel and Romania respectively.
- Responsible for managing the collection and auditing all the technical documents, RCA’s.
- Accountable for achieving the TAT for R&R and taking the required steps to ensure continuity of operations of R&R as per volume of field deployment
- Member of Global Top Management Team
Head-Service Assurance & Governance
Bharti Airtel Limited
New Delhi
11.2005 - 05.2016
- VSAT Support (Accenture/NOC Team, AMC Management, third party Commercial Call Project Management, VSAT shifting & Relocation Project Management, VSAT ASP (Authorised Service Partner) Management
- H/W AMC Tracking Modems / Convertors & Routers, Performance Monitoring of Hardware vendor & Escalation Management, Data Integrity & I-WAN hardware recovery, Circuit ID creation & PCD Validation, MIS –
- Regulatory Audit Inspection of MPLS/Internet/ CC links, Data Reconciliation & Updating, ASP Invoice Provisioning & Invoice approvals
- Managing Technical Repair Centre, Support Spare Planning, Support Spares Procurement, Support Spares Management & Cost Reduction of Spares & Transportations
- Project & Program Management
- Heading the complete project management initiatives including feasibility studies, evaluation, planning, budgeting, resourcing, mobilization, service deliveries, liaison, and coordination and resolving dependencies.
- Defining business plans and strategies for enhanced operational efficiency and effective management across the SMB segment of enterprise services.
- Evaluating deployment of strategies, analyzing inputs from projects and business team and suggesting alterations in the plans for improved efficiency.
- Designing and enforcing a new governance model and customizing the existing one’s with system tools for effective / enhanced project management
- Spearheading the implementation of data solutions and data links such as internet, MPLS, IPLC, NLD, IPLC, VSAT, MATE, Telephony, Video Conferencing on a national level based on AOP of Airtel Business
- Worked on and completed the following major projects
- OIL INDIA LIMITED – VSAT Networkacross 83 locations in India
- YES BANK, SBI – Inbound Centre Solutions Projects
- ELBEE, Chennai Corporation, Bangalore Traffic Police MATE / BASE - Mobile Application Tool for Enterprise/ Blackberry Application Suite for Enterprise Projects
- Operational Efficiency and Improvements
- Generated additional revenue to the tune of 250 million. Conduced audits for 40K customers and bringing down revenue leakage
- Worked on a project for auditing customer systems, this involved identifying issues, auditing the usage of reports and sending payment notification to customers in case of any misses
- Improved customer satisfaction from 78% to 85% through the lean process
- Improved the service delivery time from 150 Min to 250 over a period of 1 Year, while adhering to the SLA’s
- People Management
- Leading and mentoring a team of 39 members, defining KPI’s/ KRA’s and providing regular feedback for performance improvement.
- Identifying training needs, identifying training gaps, & conducting programs to enhance their operational efficiency leading to increased productivity.
- Putting in place a new governance model with customization of system tools for effective / enhanced Project Management
- Increased the work volume by 56% by improving resource utilization from 70% to 95%
- Automated the process and downsized the team from 45 to 39; ensured appropriate distribution of resources across verticals and delivered same results.
- Reached 95% employee satisfaction for FY 2012-13 as against 78% in FY 2010-211
- Attained 10% attrition level as against 28% over the last 2 years
- Service Assurance, Head of VSAT Operations & Customer Service Operations
- National Project Head – SMB (Airtel Business)
Head - New Product Projects
Bharti Airtel Limited
06.2012 - 03.2013
- Suggested functional inputs and information for the design/development of the new products; facilitated development of over 39 new products
- Laid down project process for new product & solutions roll out from enterprise services out resulting in additional 560 Mln Rs.
- Outlined the provisioning process involving Cross Functional Team members.
- Directed the implementation of FTR various other new data services such as New Data VAS, Voice VAS Voice projects nationally.
- NPD CFT Member
Manager – Data Support
Bharti Airtel Limited
11.2005 - 03.2008
- Administered the troubleshooting process, complaint life cycle & data support operations for Airtel Enterprise Services customers in the eastern region.
- Increased the cost efficient of input and operations by reducing Fault /Ckt from 35%to 24% by implementing Problem Management Process
- Extended highest level of services introduced repeat complaint management process and brought down the repeat complaint from 28% to 12% over a period of 6 months.
- Ensured 100% adherence to customer network uptime in coordination with internal & external business units/factories.
- Trimmed down customer churn significantly across all businesses by increasing their intention to stay and built long term relationship with customer building trust.
- Streamlined the internal as well as customer interfacing processes and established VOC capture process and integrate with back-end process which resulted in 95% customer satisfaction
- Recognized as Best Corporate Leader of the year in Bharti Airtel Limited – Enterprise Services in the year 2006-2007
- Awarded as Best Contributor for defining Project Process for Airtel Mate & Implementation of ICCS
- Acknowledged as Exceptional Contributor in 2008-2009 for design, development and implementation of New Products
Sr. Executive/ Group Leader - Communication Projects Development
Siemens Limited
Kolkata
08.2005 - 11.2005
- Directed the development of Communication Projects on Voice, Data & Video and functioned as a group head for providing solutions to corporate and Govt. Managing Communication Network Projects.
- Led the efforts towards imparting techno-commercial training to the representatives of channel partners
- Worked closely with various IT companies for giving projects wise turnkey solutions.
Deputy Manager – Data Communications
Adino Telecom Limited
Kolkata
04.2005 - 05.2005
- Led the development of IT wireless network for the eastern region while managing the IT operations wireless (Microwave) Network Projects.
- Worked on several IT products such as Wi-LAN wireless Ethernet Bridges/ UC Wireless Bridges & modems, VOIP of Nuera and Multitech, SMC indoor WLAN equipments.
- Imparted techno commercial trainings to the channel partner representatives and liaised with various IT forms for providing turnkey solutions as per the project requirements.
- Provided after sales service support to Motorola makes VHF & UHF radio installations in eastern region and handled several annual maintenance contract sales, spares sales and one time repair sales.
- VHF, UHF network designing for new customer & upgraded network design solution to the existing customers.
- Service head of East and responsible for total service operation. Develop New Franchise and engineers. Coordinating with Company Engineers located in different locations.
- Managed data project to the tune of INR 5.7 Crore from OIL in 2005-2006.
- Attained over 100% of Service budgeted revenue for FY 2000-2001; 85% of budgeted IT business target in East for FY 2001-2002; 100% of Budgeted IT Business target in East for FY 2002-2003.
- Executive - Customer Support
Service Engineer
Godrej Photo Me
05.1999 - 12.1999
- Responsible for I&C and maintaining photo development & printing machines in Eastern Region
Customer Engineer & Sr. Customer Engineer
Modi Xerox Limited
03.1996 - 05.1999
- Accredited with “CSS (Customer Service Support) reward for excellent performance for the exclusive group of most distinguished performers in the year 1996 and 1998
- Received the recognition in 1997 as most disciplined and punctual engineer.
Customer Engineer
National Telecom Limited
05.1994 - 02.1996
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Created detailed reports on service calls outlining the problem, resolution, and follow-up actions taken.
- Installed and configured new systems according to customer requirements.
- Developed strategies for improving customer satisfaction rates with products and services offered by company.
- Responded promptly to customer inquiries via email or phone call.
- Provided technical assistance for customers troubleshooting problems with hardware and software.
- Diagnosed and corrected network connectivity issues for customers.
- Educated customers on use of hardware and software applications.
- Conducted regular maintenance checks on client systems to prevent future problems from occurring.
Service In-charge, Service Technician
Eureka Forbes Limited
10.1992 - 04.1994
- Received Euro service achievers club award from MD of Eureka Forbes Limited in 1993 and 1994
- Recognized as Best Service Technician in the year 1993
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Tested repaired items to ensure functionality before returning them to customers.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Diagnosed problems and determined solutions for various customer issues.
- Assembled components into complete systems following blueprints or other instructions.
- Installed new systems according to manufacturer specifications.
- Troubleshot electrical circuits using schematics and diagrams.
- Maintained accurate records of service calls, repairs, and parts used.
- Developed preventive maintenance procedures and schedules.
Education
Post Graduate Diploma - Corporate Laws & Management
Indian Law Institute
01.2021
Leading Strategic Growth Management - Exec online
Colombia Business School
01.2017
Honours Graduate -
IGNOU
01.2012
Diploma - Business Management
NILEM
01.2002
Electronics & Telecommunication Engineering -
Kolkata01.1992
Skills
- Project management
- Process improvement
- Employee training
- Performance monitoring
- Technical documentation
- OKRs and kpis
- Training and mentoring
- Budget administration
- Team building
- Customer service
- SLA management
- Technical support
- Stakeholder engagement
- Standards Wireless/RF: RF, Baseband, Modulation Techniques (PSK/FDM/ TDM/QPSK/OFDM, QAM) GSM, CDMA, GPRS
- VSAT technology: FDMA, TDM/TDMA, FTDMA, SCPC, SCPC, TELEPORT
Certification
- ITIL Certification
- Prince2 Practitioner Certification
- Airtel Certified Project Leader
Projects
RJIL Microwave back haul network delivery in 16 Circles – 110K links delivered & deployed, Bharti Airtel Microwave back haul delivery in 17 circles- 100, Completed the ABS ISP wireless network 2.4 GHz, Micro-Wave and WEBEL ISP 2.4 GHz. Micro-Wave wireless network project in Kolkata, Executed the 2.4 GHz Microwave STPI, ISP wireless project in Kolkata, Rourkela and Guwahati and an easy call paging network project in Patna for national telecom, Oversaw the 2.4 GHz Microwave at Raw Material Sites across 37 locations, Facilitated implemented Oil India Limited remote wireless data communication across 83 locations across India
Training
Leadership through Quality | SMWG (Self Managed Work Group) | TL 9000 Audit Trained | ACPL Certified |PMP Trained
BUSINESS SKILLS
- General & Strategic Management
- Process Design & Management
- Service Revenue Generation
- Customer Service Governance & Assurance
- Data Solutions
- Troubleshooting/ Networking
- Partner Governance
- New Product Development
- Opex Management & AOP
- Service Delivery& Project Management
- Trainings & Leadership
Key Projects
Achieved 125% of IT projects target in East in 2003-2004 and 120% of IT project Target in East in 2004-2005
DATE OF BIRTH
18th Nov.1968
Timeline
Vice President–Services & Delivery
Ceragon Networks India (Pvt) Ltd
05.2016 - Current
Head - New Product Projects
Bharti Airtel Limited
06.2012 - 03.2013
Head-Service Assurance & Governance
Bharti Airtel Limited
11.2005 - 05.2016
Manager – Data Support
Bharti Airtel Limited
11.2005 - 03.2008
Sr. Executive/ Group Leader - Communication Projects Development
Siemens Limited
08.2005 - 11.2005
Deputy Manager – Data Communications
Adino Telecom Limited
04.2005 - 05.2005
Service Engineer
Godrej Photo Me
05.1999 - 12.1999
Customer Engineer & Sr. Customer Engineer
Modi Xerox Limited
03.1996 - 05.1999
Customer Engineer
National Telecom Limited
05.1994 - 02.1996
Service In-charge, Service Technician
Eureka Forbes Limited
10.1992 - 04.1994
Post Graduate Diploma - Corporate Laws & Management
Indian Law Institute
Leading Strategic Growth Management - Exec online
Colombia Business School
Honours Graduate -
IGNOU
Diploma - Business Management
NILEM
Electronics & Telecommunication Engineering -
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