Rati Agarwal
Banglore
Summary
Self-assured marketing strategist experienced in boosting revenue and driving product development. Skilled in understanding and meeting customer and employee needs. Enhances success through staff training, system streamlining, and sales strategy facilitation.
Overview
11
11
years of professional experience
Work History
Sales Associate
Transvision Solutions
Bengaluru
2023.11 - Current
- Collaborated with the Leadership Connect team to generate leads using the LinkedIn Sales Navigator tool and Apollo AI
- Utilize HubSpot's tools to engage with generated leads through targeted outreach campaigns
- The subsequent 30-minute call also focused on further investigating potential synergies between our respective initiatives
- We reached out to the leads we generated, conducting follow-up calls to gauge their interest and pinpoint any potential needs for improving or revamping their digital design.
Customer Representative
Concentrix Daksh Services India Private
Gurgaon
2016.09 - 2027.10
- Managed customer accounts, ensuring timely resolution of inquiries and issues and delivered exceptional service, maintaining high levels of customer satisfaction
- Collaborated with sales and technical teams to address customer needs
- Provided product information and support to enhance the customer experience
- Monitored customer feedback to identify trends and suggest improvements.
Business Associate
Thence Private Limited
Bengaluru
2023.06 - 2023.08
- I collaborated with the Leadership Connect team to generate leads using the LinkedIn Sales Navigator tool
- I arranged a meeting with the appropriate prospect to showcase our work and gather their insights.
Sales Advisor
Admiral Solutions
Gurgaon
2021.10 - 2022.11
- As a sales advisor, I handle the customer's policies, modify them as necessary and guide them with the greatest possible expertise
- Applied superb negotiation, upselling and sales techniques to maximize revenue
- Utilized Excel techniques to maintain daily and weekly records of training programs.
Customer Care Executive
Concentrix
Gurgaon
2019.06 - 2021.10
- Resolve the customer's internet-related problems over a phone conversation
- Additionally, sold other services being part of the sales department
- Through participation in team-building activities, working relationships have been strengthened.
Education
Bachelor of Business Administration -
Lucknow University
06.2016
Skills
- MS office
- Sales Navigator and Apollo AI
- Team handling
- Business Development
- Upselling
- Client Account Management
Honorawards
- Certification graphic designing, MAAC Institute, 05/01/2018, 04/01/2019
- Best employee of the month, Admiral Solutions, 05/01/2022, 05/01/2022, Received the awards for best performer of the month in the department
- Received reward and recognition prize, Concentrix, 09/01/2020, 09/01/2020, It's title received by employees on the basis of their presence in office, depending on participation and involvement in curricular activities
Volunteer Experience
Internship At angel broking firm, 05/01/2016, 09/01/2016, Created a Demat account for the customer who is interested in the Share market, Knowledge the customer about the shares and where to invest with keeping their Documents record
Hobbies and Interests
- Graphic Designing
- Painting
- Travelling
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Sales Associate
Transvision Solutions
2023.11 - Current
Business Associate
Thence Private Limited
2023.06 - 2023.08
Sales Advisor
Admiral Solutions
2021.10 - 2022.11
Customer Care Executive
Concentrix
2019.06 - 2021.10
Customer Representative
Concentrix Daksh Services India Private
2016.09 - 2027.10
Bachelor of Business Administration -
Lucknow University
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