Rati Mehra
Delhi
Summary
Results-driven Sales Manager with over 5 years of experience leading high-performing teams to consistently exceed sales targets. Expertise in developing and executing data-driven strategies, building strong customer satisfaction, and optimizing sales processes. Proven track record of increasing revenue, enhancing market penetration, and delivering exceptional customer service. Adept at training and mentoring sales teams to achieve their highest potential while driving business growth and maximizing profitability. Extensive experience in team handling, driving the sales, data management, business development and customer support.
Overview
6
6
years of professional experience
Work History
Assistant Manager- Student Loan Advisory
GradRight Edtech Pvt Ltd.
10.2023 - 12.2024
- Understood GradRight's vision, product and overall strategy and stayed updated on changes in a fast-moving environment
- Learnt how universities, banks and NBFCs (Non-Banking Financial Companies) work and advise students on the right strategies to select and finance the right programe through GradRight
- Managing own and team's targets in terms of loan applications, approvals and disbursements
- Keeping track of student engagement,maintaining and ensuring high standards of turnaround time and diligent follow up on tasks
- Guiding the team members to deliver the required quality and quantity by covering all the gaps as much as possible
- To identify which lead source is working for the region, giving constant feedback on the lead quality and prioritizing the lead source as per the maximum output
Assistant Manager- Sales
NetAmbit Value First Services
03.2023 - 09.2023
- Managed a team of 8-10 inside sales counselors.
- Managed the overall productivity of the team.
- Worked for the Edtech platform Unacademy
- Counseled the prospect students regarding various courses offered as per the requirement
- Monitored team member’s basic KRA’s and sales target
- Analyzed different data sources for best conversion ratio.
- Trained the team regarding recent product and process updates
- Consistently exceeded individual sales targets by employing persuasive communication skills and expert product knowledge when interacting with customers..
- Analyzed sales data to identify areas for improvement, implementing targeted strategies that led to increased performance across all metrics.
Team Leader(Sales and Operations)
Aakash Educational Services Limited
05.2019 - 02.2023
- Handled a team of 17-18 inside sales executives
- Managed the overall productivity of the team including basic KRAs and targets
- Maximized business growth by optimizing the use of data and resources to achieve the best possible conversions and overall success
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Social Media Executive
Street Style Store
07.2018 - 11.2018
- Handled customer queries over different social media Instagram, Facebook.
- Provided support and help regarding customer's orders, order status, exchange, refunds etc
- Developed engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
- Ensured best customer experience and overall customer satisfaction.
Education
BSc Home Science (Honours)
Bachelor of Arts (English)
12th Grade
10th Grade
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Keyskills
- Leadership
- Effective Communication
- Data Management
- Data Analysis
- MS Office Suite
- Business Development
- Team Handling
- Team Management
- Written Communication Skills
- CRM Software ( Salesforce, Freshsales, Nimbus)
- Sales Negotiation
- Sales Coaching & Training
- Problem-Solving & Decision-Making
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Problem-solving
Task delegation
Workload management
Team building
Sales strategies
Customer relationship management (CRM)
Sales growth
Performance reviewing
Negotiation
Coaching and mentoring
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementCompany CulturePersonal development programsTimeline
Assistant Manager- Student Loan Advisory
GradRight Edtech Pvt Ltd.
10.2023 - 12.2024
Assistant Manager- Sales
NetAmbit Value First Services
03.2023 - 09.2023
Team Leader(Sales and Operations)
Aakash Educational Services Limited
05.2019 - 02.2023
Social Media Executive
Street Style Store
07.2018 - 11.2018
BSc Home Science (Honours)
Bachelor of Arts (English)
12th Grade
10th Grade
Similar Profiles
Shivanjali PantShivanjali Pant
HR/Talent Manager – Process and Policies at Gradright EdtechHR/Talent Manager – Process and Policies at Gradright Edtech
Nuthana MuskuNuthana Musku
Talent Manager at GradRight Edtech Private LimitedTalent Manager at GradRight Edtech Private Limited
Manisha A KashidManisha A Kashid
Business Development Manager at RESA INDIA Edtech Pvt LtdBusiness Development Manager at RESA INDIA Edtech Pvt Ltd
HARSHIT MAKHIJAHARSHIT MAKHIJA
Assistant Manager - Indirect Taxation at PricewaterhouseCoopers (PwC)Assistant Manager - Indirect Taxation at PricewaterhouseCoopers (PwC)
Mansi SharmaMansi Sharma
Associate QA Engineer at Cvent India Pvt LtdAssociate QA Engineer at Cvent India Pvt Ltd