Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Timeline
Generic

Rati Sharma

AVP - Compliance & Assurance
Mumbai

Summary

A results-driven Assurance & Compliance professional with 18+ years of experience. Seeking to leverage operational leadership, regulatory compliance, and stakeholder management to contribute effectively to organizational success while continuing personal and professional development.

Overview

21
21
years of professional experience
4016
4016
years of post-secondary education

Work History

AVP - Assurance & Compliance Lead India & SA – CRES

Cushman & Wakefield
06.2024 - Current

AGM - Assurance & Compliance for India & SA- CRES

CBRE
09.2020 - 05.2024

Manager Operations

CBRE
09.2014 - 03.2020

Assistant Manager – Operations

Standard Chartered Bank
05.2010 - 08.2014

FM Operations Manager – Uttar Pradesh Cluster

Standard Chartered Bank
05.2006 - 04.2010
  • Workplace Management
  • Corporate Real Estate
  • Vendor Management

Department: Dell Financial Services – Collections

ExlService (I) Ltd.
05.2004 - 09.2005
  • Company Overview: A California-based remote services management company providing outsourced solutions in insurance, finance, and collections.
  • Led a team of 20 collection executives, overseeing their productivity, performance monitoring (MIS), motivation, and Employee well-being management.
  • A California-based remote services management company providing outsourced solutions in insurance, finance, and collections.

Education

PGDBA - Human Resource Management

SCDL, Symbiosis
06.2008

M.Com - Human Resource Management

CSJM, Kanpur
06.2007

ERM – Level 1 - In Progress

Institute of Risk Management
Mumbai
06.

Skills

Analytical Abilities

Strong Communication

Interpersonal Skills

Accomplishments

  • Channel Partner Transition, 06/01/24, Oversaw the transition of facilities management services from CBRE to Cushman & Wakefield.
  • Nepal Operations Transition, 09/01/24, Ensured a seamless operational handover in Nepal with no service interruptions.
  • CBRE@SCB Annual Awards, 2023, Nominated for exceptional contributions and performance.
  • Spot Award, 2021, Recognized for addressing labour compliance during the COVID-19 lockdown.
  • Rising Star Award, 2019 & 2020, Winner under the Asia Pacific GWS Recognition Awards by CBRE.
  • Big Move Project, 09/01/13 - 01/31/14, Led the relocation of 6,500 Standard Chartered Bank employees across locations in Mumbai.
  • Portfolio Data Migration to WebCoRE, Managed the migration of a 9 lakh sq. ft. property portfolio to the Workspace Management System.

Roles And Responsibilities

  • Reviewed and ensured adherence to standard operating procedures across all verticals in alignment with Standard Chartered Bank (SCB) global standards.
  • Monitored adherence to internal policies, procedures, and controls across the India and South Asia (SA) markets, ensuring consistent compliance and operational discipline.
  • Conducted internal reviews of service providers to identify compliance gaps and recommend mitigation measures.
  • Performed risk assessments for various departments under Corporate Real Estate Services (CRES) to identify areas of non-compliance.
  • Ensured all contract deliverables by vendors complied with applicable regulatory requirements and internal bank standards.
  • Implemented training programs to meet the development needs of the internal team and vendor workforce.
  • Led a bank-wide initiative to evaluate and align vendor practices with SCB’s standards.
  • Acted as the primary liaison with third-party auditors, Regional Compliance, SCB’s Operational Risk, and HR teams.
  • Partnered with vertical leads and regional teams to drive service excellence.
  • Managed end-to-end vendor headcount processes.

Timeline

AVP - Assurance & Compliance Lead India & SA – CRES

Cushman & Wakefield
06.2024 - Current

AGM - Assurance & Compliance for India & SA- CRES

CBRE
09.2020 - 05.2024

Manager Operations

CBRE
09.2014 - 03.2020

Assistant Manager – Operations

Standard Chartered Bank
05.2010 - 08.2014

FM Operations Manager – Uttar Pradesh Cluster

Standard Chartered Bank
05.2006 - 04.2010

Department: Dell Financial Services – Collections

ExlService (I) Ltd.
05.2004 - 09.2005

PGDBA - Human Resource Management

SCDL, Symbiosis

M.Com - Human Resource Management

CSJM, Kanpur

ERM – Level 1 - In Progress

Institute of Risk Management
Rati SharmaAVP - Compliance & Assurance