Ratika Pande
Marketing Executive
Kalyan West
Summary
Experienced with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
E Relationship Manager
IDFC First Bank
Thane, India (Remote)
12.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Complete KYC through Video and give very good experices.
Accountant
Mobile Square NX
Mumbai, India
07.2017 - 11.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
Education
M.M.S - Marketing
Mumbai
01.2020 - 01.2022
BBI - Banking and Insurance
Mumbai
01.2016 - 01.2017
HSC - Commerce
Mumbai
01.2014 - 01.2015
SSC -
Mumbai
01.2011 - 01.2012
Skills
Relationship building
Customer relationships
Service support
Team leadership
Time management
Solution management
Interests
Movies
Music
Drawing
Travel
Learn new things
Personal Information
Date of Birth: 04/27/96
Disclaimer
I hereby declare that above furnished information is true and original to the best of my knowledge and belief.
Timeline
E Relationship Manager
IDFC First Bank
12.2022 - Current
M.M.S - Marketing
Mumbai
01.2020 - 01.2022
Accountant
Mobile Square NX
07.2017 - 11.2019
BBI - Banking and Insurance
Mumbai
01.2016 - 01.2017
HSC - Commerce
Mumbai
01.2014 - 01.2015
SSC -
Mumbai
01.2011 - 01.2012