Playing Cricket
Ratikant Sethi
Raurkela
Summary
Dynamic professional with extensive experience at Britannia Industries, excelling in operations management and customer service. Proven track record in enhancing branch profitability and optimizing logistics processes. Skilled in relationship building and cash handling, consistently achieving performance targets while fostering a collaborative team environment.
Overview
27
27
years of professional experience
Work History
Accounts Assistant
Pratap Ram Chartered Accountant
01.1999 - 12.2000
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Management Information System (MIS) Under ASM
Britannia Industries
12.2000 - 02.2004
- Developed instructional materials and resources to aid patients in understanding complex medical information related to diabetes management.
- Customized and managed security information and event management (SIEM) systems for real-time threat detection and analysis.
- Directed the implementation of a new electronic health records system, leading to more accurate patient information management.
- Entered payments, account information and call logs into [Software] system.
SAP Operator (HANA)
Britannia Industries
03.2004 - 02.2010
- Increased efficiency in financial reporting by automating the generation of relevant reports using SAP''s financial management functionalities.
- Developed customized reports to provide valuable insights into business operations using advanced SAP reporting tools.
- Reduced processing time for client orders by optimizing the use of SAP modules and features.
- Streamlined processes for increased efficiency by automating repetitive tasks using SAP scripting tools.
- Supported company growth initiatives by facilitating scalability through customization within the existing infrastructure.
Transportation Manager
Britannia Industries
03.2010 - 01.2015
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Organized records of vehicles, schedules and completed orders.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
Planning Manager
Britannia Industries
02.2015 - 01.2018
- Increased team productivity with regular progress monitoring and providing constructive feedback.
- Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Streamlined workflow processes, reducing redundancies and increasing overall efficiency in the planning department.
- Assisted with internal financial planning, analysis and budgeting.
Branch Manager(Around 140+ Employees)
Britannia Industries
02.2018 - 02.2026
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Education
10 Passed in 1995 -
Ganesh Durga High School
Sanamanga,Aul,Kendrapara 04.2001 -
12th Commerce , 1997 Pass Out -
Pattamundai College
Pattamundai , Kendrapara 04.2001 -
Type Writer 40 Speed, Stenographer 80 Speed -
Mahalakshmi Institute
Pattamundai , Kendrapara 04.2001 -
Software Engineer 2000 Pass Out -
Terna Computer Science Engineering College
Vashi, Navi Mumbai 04.2001 -
Plumbing Engineer 2001 Pass -
Bharati Vidyapeeth College of Engineering
Navi Mumbai 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Staff management
Staff supervision
Sales management
Operations management
Cash handling expertise
Client relationship management
Interests
Timeline
Branch Manager(Around 140+ Employees)
Britannia Industries
02.2018 - 02.2026
Planning Manager
Britannia Industries
02.2015 - 01.2018
Transportation Manager
Britannia Industries
03.2010 - 01.2015
SAP Operator (HANA)
Britannia Industries
03.2004 - 02.2010
10 Passed in 1995 -
Ganesh Durga High School
04.2001 -
12th Commerce , 1997 Pass Out -
Pattamundai College
04.2001 -
Type Writer 40 Speed, Stenographer 80 Speed -
Mahalakshmi Institute
04.2001 -
Software Engineer 2000 Pass Out -
Terna Computer Science Engineering College
04.2001 -
Plumbing Engineer 2001 Pass -
Bharati Vidyapeeth College of Engineering
04.2001 -
Management Information System (MIS) Under ASM
Britannia Industries
12.2000 - 02.2004
Accounts Assistant
Pratap Ram Chartered Accountant
01.1999 - 12.2000