Ratish Singh
Manager IT
Mumbai,MH
Summary
Accomplished IT Manager with extensive experience in enhancing IT infrastructure, managing virtualized environments, and overseeing comprehensive IT operations. Demonstrated success in leading high-performing teams, optimizing network architecture, and ensuring data privacy and compliance. Skilled in vendor management, disaster recovery planning, and mastery of cloud computing. Proficient in managing SAP infrastructure, Active Directory services, and various mail solutions to support seamless business operations. Goal is to leverage technical proficiency and strategic planning skills to drive innovation and operational excellence within a forward-thinking organization.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Manager IT
Gufic Biosciences Ltd.
Mumbai
08.2020 - Current
- Enhance IT Infrastructure: Spearheaded the implementation of new technologies to strengthen and modernize the IT infrastructure
- Project Evaluation and Support: Evaluated, tested, advised on, and supported various IT-related projects, providing training and guidance as needed
- Procurement and Maintenance: Managed the procurement of IT hardware, software, and maintenance services, ensuring alignment with organizational needs
- Active Directory and File Services: Maintained the Active Directory environment and File and Print Services, ensuring optimal performance and security
- Budgeting and Planning: Developed and managed the IT budget, ensuring cost-effective solutions and staying within budgetary constraints
- Oversaw IT commercial planning and budgeting activities
- Virtualization and Hypervisors: Utilized VMware and Nutanix hypervisors to optimize virtualized environments
- Citrix Environment Management: Managed and supported the Citrix environment to ensure reliable remote access and performance
- Mail Solutions Management: Administered Microsoft 365 Exchange, Zimbra, and Ice-Warp mail solutions, ensuring seamless communication and collaboration
- SAP Infrastructure: Managed SAP client installations, SAP infrastructure, and SAP backup processes to support enterprise resource planning
- Data Storage and Backup: Oversaw data storage systems to ensure data availability, integrity, and effective backup/recovery processes
- Managed veeam backup solutions
- Vendor and Service Management: Negotiated and managed relationships with technology vendors and service providers, ensuring agreements align with strategic goals and deliver value
- Team Leadership: Built, developed, and managed a high-performing IT team, fostering a culture of innovation, collaboration, and continuous improvement
- Antivirus Management: Managed and maintained TREND Micro Deep Security for server protection
- Stakeholder Collaboration: Collaborated with senior executives and department heads to align IT initiatives with business goals, and effectively communicated project progress to stakeholders
- Disaster Recovery and Continuity: Developed and maintained disaster recovery and business continuity plans, implementing measures to mitigate risks and ensure operational resilience
- CCTV Implementation and Maintenance: Implemented and maintained CCTV systems across the organization to enhance security
IT Hardware Networking Consultant and Ast. Manager System
Franco Indian Pharmaceutical PVT Ltd.
Mumbai
07.2009 - 10.2019
- Network and Server Support: Provided support for network and server connectivity across all India locations, ensuring consistent and reliable access
- Application and Database Servers: Managed and maintained application and database servers hosted on IBM hardware, ensuring optimal performance and uptime
- Server Installations: Installed and configured Microsoft Windows Server 2003 and client OS, as well as Linux-based servers (CentOS, Red Hat), and managed JBoss applications
- Software Troubleshooting: Diagnosed and resolved software-related issues to maintain system stability and performance
- System Configuration and Management: Conducted installations, system configurations, and troubleshooting for various systems, ensuring proper setup and operation
- Firewall and Security Management: Maintained Gajshield GS500 firewalls and Sify MPLS links, and managed other firewalls including FG 110C, 100E, 80C, and Cyberoam CR25ING to safeguard network security
- Virus Protection: Implemented virus prevention strategies and handled virus removal to protect systems from malicious threats
- Mail Server Administration: Maintained Spear Mail server and managed mail clients such as MS Outlook and Outlook Express, ensuring reliable email communication
- Vendor Coordination: Managed relationships with vendors and coordinated with them to ensure timely support and procurement of IT resources
- Backup Management: Performed regular backups of databases and applications to safeguard against data loss and ensure recovery capabilities
- EPBX and Biometric Systems: Maintained the EPBX system for internal telephone use and managed biometric systems for secure access control
System Administrator
Base Information Management PVT Ltd.
06.2005 - 11.2008
- Provide comprehensive hardware support and troubleshooting for up to 100 PCs and laptops
- Lead a team of three members while managing vendor relationships to ensure smooth operations
- Administer and maintain Windows 2003 Server, and various client systems including Windows 2000, XP, and Vista
- Perform installation and configuration of Microsoft Windows 2003 Server, including Active Directory Services and Domain Name Server
- Install and manage various Linux and Windows operating systems
- Maintain the mail server, including Squirrel Mail version 1.2.10, and install/configure Merak Mail Server on Windows OS
- Manage and maintain proxy servers such as Proxy++ and Squid, including virus removal using McAfee versions 4.5 & 8.0
- Administer Oracle 8i/9i/10G Server, including client-server systems, database backup, restoration, and tablespace management
- Install and support software such as PowerBuilder, DB2 Client, and Java
- Oversee inventory management to ensure accurate tracking and availability of IT assets
- Provide installation and support for client-site ERP software
Field Engineer
System International Pvt. Ltd
Mumbai
01.2005 - 05.2005
- Assemble computer systems and perform Windows installations
- Provide hardware maintenance, support, and troubleshooting services
- Deliver client support and set up Windows servers for various environments
- Provided IT services for South Side Health Care Ltd., Santacruz (W)
- Supported IT infrastructure at AND Design PVT Ltd., Santacruz (W)
- Managed IT operations for Satyan Pharma, Acme Plaza, Andheri (E)
Education
Diploma of Higher Education - JCHNP
Jetking Infotrain
Ville Parle, Mumbai 01.1998 - 01.2002
B.A - Arts
D.S. College
Katihar Bihar 05.1998 - 04.2001
Skills
2nd line IT support
Cloud computing mastery
Server hardware troubleshooting
Data privacy understanding
Negotiation
Compliance monitoring
Compliance oversight
Microsoft Server adept
IT applications management
Vendor management
Virtualization technologies
IT service management
Customer service
Relationship building
Multitasking
Team building
Certification
Managing and maintaining a Microsoft Windows Server 2003(290)
Timeline
Manager IT
Gufic Biosciences Ltd.
08.2020 - Current
IT Hardware Networking Consultant and Ast. Manager System
Franco Indian Pharmaceutical PVT Ltd.
07.2009 - 10.2019
System Administrator
Base Information Management PVT Ltd.
06.2005 - 11.2008
Field Engineer
System International Pvt. Ltd
01.2005 - 05.2005
B.A - Arts
D.S. College
05.1998 - 04.2001
Diploma of Higher Education - JCHNP
Jetking Infotrain
01.1998 - 01.2002