Ratish R
Senior Manager
Navi Mumbai
Summary
Results-driven compliance and operations leader with over 15 years of experience in banking and financial services across the United States and Australia. Expertise in regulatory licensing, risk management, mortgage operations, and governance frameworks aligned with Nationwide Multistate Licensing System & Registry (NMLS) and Consumer Financial Protection Bureau (CFPB) regulations. Proven ability to lead cross-functional teams, optimize service delivery, and implement scalable, audit-ready controls while mitigating compliance risks and streamlining operational workflows. Recognized as a trusted advisor to senior leadership, consistently driving strategic initiatives that enhance regulatory posture and support business growth through disciplined execution and stakeholder alignment.
Overview
19
19
years of professional experience
Work History
Senior Manager – Regulatory Management & Compliance
Tata Consultancy Services Limited
05.2017 - Current
- Spearheaded end-to-end licensing operations for mortgage and debt collection businesses across 49 U.S. states and Australia, ensuring full compliance with federal, state, and local regulatory frameworks.
- Directed regulatory engagements with state and federal agencies, external counsel, and third-party vendors to manage license applications, renewals, amendments, and audit responses.
- Designed and implemented a centralized compliance documentation system, enhancing audit readiness, data integrity, and regulatory transparency.
- Continuously monitored evolving regulatory landscapes, interpreted statutory changes, and updated internal compliance frameworks to maintain alignment with Consumer Financial Protection Bureau (CFPB), Nationwide Multistate Licensing System (NMLS), and Anti-Money Laundering (AML) standards.
- Partnered with cross-functional teams—including Legal, Finance, Operations, and Risk—to streamline licensing workflows, regulatory filings, and enterprise reporting.
- Served as the primary liaison for regulatory inspections and audits, managing communications and ensuring timely resolution of compliance inquiries.
- Oversaw regulatory reporting processes, ensuring accurate and timely submissions in accordance with U.S. mortgage banking and debt collection laws.
Closing Manager – CitiMortgage Process
Tata Consultancy Services Limited
03.2013 - 04.2017
- Led daily mortgage closing operations for CitiMortgage Inc., overseeing both onshore and offshore teams to ensure timely and compliant loan funding across U.S. jurisdictions.
- Reviewed closing instructions, loan documentation, and settlement statements to ensure adherence to federal and state lending regulations, including the Real Estate Settlement Procedures Act (RESPA) and Truth in Lending Act (TILA).
- Ensured accurate disbursement of loan proceeds and validation of key financial components such as title insurance, escrow balances, recording fees, appraisal charges, and credit bureau costs.
- Acted as a central point of coordination between title companies, lenders, and borrowers to resolve discrepancies, mitigate closing delays, and uphold compliance standards.
- Managed a high-performing team of 30 professionals (20 Closing Specialists, 10 Processing Specialists), setting service level agreements (SLAs), driving continuous training programs, and monitoring performance metrics.
- Conducted root-cause analysis on loan package errors and implemented corrective action plans to improve operational accuracy and reduce regulatory exposure.
Quality Core Auditor – CitiMortgage Process
Tata Consultancy Services Limited
08.2010 - 02.2013
- Conducted comprehensive compliance audits of mortgage loan applications to ensure strict adherence to Point of Sale (POS) certification protocols and regulatory standards.
- Verified borrower identity, financial documentation, and credit bureau reports to identify discrepancies, detect potential fraud, and uphold front-end compliance integrity.
- Delivered detailed audit findings and actionable feedback to Sales Officers and Loan Originators, driving improvements in documentation quality and regulatory alignment.
- Maintained and updated compliance databases with audit pass/fail outcomes, ensuring accuracy in certification tracking and reporting.
- Designed and facilitated structured compliance training programs for newly onboarded auditors, promoting consistency and audit readiness across teams.
HMDA Auditor – CitiMortgage Process
Tata Consultancy Services Limited
07.2006 - 07.2010
- Executed detailed loan-level audits for both closed and non-closed mortgage files to ensure full compliance with the Home Mortgage Disclosure Act (HMDA) and internal client guidelines.
- Allocated audit assignments across a 5-member team, reviewed findings, and provided targeted feedback to ensure accuracy, consistency, and adherence to federal reporting standards.
- Developed and maintained daily, weekly, and monthly HMDA quality control (QC) reports, management information system (MIS) dashboards, and compliance analytics for senior leadership and client stakeholders.
- Facilitated onboarding and training programs for new hires, delivering knowledge transfer sessions and promoting internal awareness of HMDA compliance protocols.
Education
Bachelor of Commerce (B. Com) - Accounting, Business Law, Financial Management, and Economics
University of Kerala
04-2003
Skills
Regulatory compliance systems
Core Competencies
Regulatory Compliance | Risk Mitigation | Mortgage Operations | Audit Readiness | AML/KYC | NMLS Licensing | Governance Frameworks | Vendor Management | Process Optimization | Cross-Functional Leadership | Strategic Planning | Service Delivery Excellence | Stakeholder Engagement | Regulatory Reporting
Accomplishments
- Regulatory Licensing Expansion: Successfully secured and maintained mortgage and debt collection licenses across 48 U.S. states and debt collection licenses for 3 states in Australia, enabling geographic expansion and regulatory readiness for new markets.
- Operational Leadership: Directed cross-functional teams of over 60 professionals across Closing, Processing, and Quality Audit functions, fostering high-performance culture and delivering consistent service excellence.
- Compliance Framework Standardization: Established Quality Core Audit Teams in Mumbai and Kolkata, implementing uniform audit protocols that improved consistency, reduced error rates, and enhanced regulatory alignment.
- Process Optimization & Efficiency Gains: Designed and implemented streamlined compliance workflows that reduced turnaround times by 20% and improved monitoring accuracy, contributing to faster audit readiness and reduced escalation risks.
Awards
Applause Award (2024) – Recognized for outstanding contribution and inspiring leadership at TCS, serving as a role model and driving team performance.
Appreciation Certificate (2024) – Acknowledged by leadership for consistent commitment and delivery of high-quality outcomes, significantly contributing to team success.
Appreciation Certificate (2022) – Commended for dedication, work ethic, and impactful contributions to organizational goals.
BPS Star Performer Award (2014) – Awarded for exceptional results, high performance, and inspiring peer motivation in critical business operations.
High Potential Employee (2013 & 2014) – Selected for strong leadership potential, exceptional performance, and future readiness within the organization.
On the Spot Awards (2014) – Recognized twice for swift execution and outstanding performance on high-priority projects, demonstrating agility and impact.,
Star Performer Award (2011) – Honored for consistently exceeding performance expectations and delivering high-quality outcomes.
Timeline
Senior Manager – Regulatory Management & Compliance
Tata Consultancy Services Limited
05.2017 - Current
Closing Manager – CitiMortgage Process
Tata Consultancy Services Limited
03.2013 - 04.2017
Quality Core Auditor – CitiMortgage Process
Tata Consultancy Services Limited
08.2010 - 02.2013
HMDA Auditor – CitiMortgage Process
Tata Consultancy Services Limited
07.2006 - 07.2010
Bachelor of Commerce (B. Com) - Accounting, Business Law, Financial Management, and Economics
University of Kerala
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