RATNA KUMARI
Gurugram
Summary
Intend to work honestly in a prestigious environment for acquiring more skills in this competitive world. To obtain a challenging position in an organization and excel in life by contributing
Overview
2026
2026
years of professional experience
1
1
Language
Work History
ACRM
Frontier Honda (Showroom) Pvt Ltd.
10.2021 - Current
- Presently working in Frontier Honda (Showroom) Pvt Ltd. Gurgaon as a ACRM from 07 Oct-2021 to till date.
- JOB responsibilities:
- Responding to customer enquiries, addressing concerns, and resolving issues.
- Managing customer interactions, tracking leads, and improving sales processes.
- Managing customer refund process.
- Managing booking to delivery process.
- Establishing and maintaining strong relationships with customer.
- Implementing and coordinating customer follow-up programs to ensure customer satisfaction.
- Collecting, organizing and maintaining accurate customer data.
- Preparing and presenting reports on customer satisfaction.
- Monitoring and improving customer satisfaction levels through feedback and data analysis.
- Work on VDN's
- Work on RCA.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
TL
Mahindra R.R. Automobiles Pvt. Ltd.
12.2018 - 09.2021
- 3 years' experience in Mahindra R.R. Automobiles Pvt. Ltd. Gurgaon as a TL from 5 Dec-2018 to 30 Sep- 2021.
- JOB responsibilities:
- Attending walk-in customers in the Showroom.
- Closing the deals as per the requirement of customer.
- Handling the maintenance team and maintaining good report between the company and all customers.
- Registering all other test drive queries raised by customers.
- Coordinating with all the sales team members regarding their daily sales and follow-ups.
- Handling the customer booking and walk in data.
Customer Care Coordinator
Tata Arya Motors Pvt. Ltd.
11.2017 - 11.2018
- 1 Year Experience in Tata Arya Motors Pvt. Ltd. Gurgaon as a Customer Care Coordinator from 2-Nov 2017 to 30 Nov-2018.
- JOB responsibilities:
- Concerns handling.
- Walking tele-in data.
- Digital-field data.
- Cancellation process.
- Lost data calls
- Bookings calls
- Bookings mails
- Bookings messages
- Bookings feedbacks
- PSF Calls
Customer Care Executive
Rohan Motors (Maruti Company)
2014 - 10.2017
- 1 Year Experience in Rohan Motors (Maruti Company) Gurgaon as a Customer Care Executive from 2016 to 30 Oct-2017.
- JOB responsibilities:
- Walking tele-in data.
- Digital-field data.
- Cancellation
- Msgs to Walking, Tele in data, Digital.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
B.A. -
U.P. Board Allahabad
Allahabad01.2017
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U.P. Board Allahabad
Allahabad01.2013
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U.P. Board Allahabad
Allahabad01.2011
Skills
Basic Knowledge of Computer
Interests
Reading Books & Listening Music
STRENGTHS:-
- Positive Attitude
- Sincerity & progressive
- Determination
COMPETENCIES
- Hard working
- Responsible
- Good Interpersonal Skill
REFERENCES
- If given an opportunity to work in your esteemed organization, I assure you to render service to the best of my abilities for the overall success of the organization.
- Date:
- Place: Gurgaon
- (RATNA KUMARI)
Timeline
ACRM
Frontier Honda (Showroom) Pvt Ltd.
10.2021 - Current
TL
Mahindra R.R. Automobiles Pvt. Ltd.
12.2018 - 09.2021
Customer Care Coordinator
Tata Arya Motors Pvt. Ltd.
11.2017 - 11.2018
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U.P. Board Allahabad
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U.P. Board Allahabad
Customer Care Executive
Rohan Motors (Maruti Company)
2014 - 10.2017
B.A. -
U.P. Board Allahabad