Ratna Kumari Rayudu

Genpact

Hyderabad

04.2019 - Current

Deliver effective and valuable analytical inputs to Senior Management through monthly dashboards, for accessing the monthly targets that are sold and the ones which are in pipeline, the key requirements for the targets to be achieved, etc
Tracking the delivery of products to the customers within the specified timeframe
To ensure the timely and accurate service is being delivered to the customers and verifying the receipts of the same
Resolve the issues behind the delay in payments
Projections and actual revenue analysis for every month
Contribute to the process improvements by proposing & encouraging new ideas and innovations
Create and maintain relevant process documentation for various internal customers
Technical support and sales experience in the same domain
Customer Relationship Management: Ensuring delivery of quality customer services, attending to clients (individuals/corporate clients) concerns and complaints and undertaking steps for effectively resolving them thereby facilitating strong customer relations
Establish operation strategy in a team for improving sales
Prepare data and information for making regular report data analysis to close the deal with clients
Identify the issues based on which services clients are using and handover to the technical team in order to fix them
Services which I used to deal with professional email, Ssl, domain, Servers etc.

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