RATNADEEP MITRA
Associate Consultant
Bangalore
Summary
Experienced Associate Consultant with over 6 years of experience in Banking Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Associate Consultant – Reconciliations
INTL FCStone Technology Services Private Limited
Bangalore
05.2020 - Current
- Roles & Responsibilities
- Reconciling & investigating for an investment bank’s transactions using GTMatch application
- Perform daily reconciliation of global bank accounts using GTMatch
- Initiate and conclude investigations during the course of daily activity
- Identification, allocation and periodic analysis of fees
- Enter Non automatic bank statements into the Reconciliation system
- Allocate unresolved breaks to support teams for review
- To review account balances and initiate balance transfers
- Perform intersystem cash reconciliations (spreadsheet based)
- Intraday matching to update cashflows in back office system
- Identify and resolve format issues and chase missing statements
- Analyse matching rates and propose new rules to increase STP
- Management of group and personal email inboxes
- Compilation and publication of daily and monthly reporting
- Liaise with Front Office and other support teams
- Assist the team with day-to-day tasks
- Comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud
- Applications
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared variety of different written communications, reports and documents.
Associate
State Street Corporate Services Mumbai Private Limited
Bangalore
09.2019 - 03.2020
- 2 - Client Delivery Management Operations
- Roles & Responsibilities
- The primary function of this role is to act as an interface between State Street & External Client in North America
- Region
- Efficiently facilitating the overall investment process, and acting as a central point of contact for the given asset
- Manager Community (Client) in North America Region
- Responsible for dedicatedly working with Investment Manager (Client) and Internal Team to resolve the queries and acting as a bridge between client and internals team to meet their needs and exceeds expectation
- Ensuring every query has been addressed from client and internal teams with an SLA
- Proactively identifying client needs and potential internal issues impacting client satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
Reconciliation Analyst
ANZ Support Services India Pvt Ltd
Bangalore
08.2017 - 05.2019
- Institutional Banking Reconciliation
- Roles & Responsibilities
- Reconciling & investigating for an investment bank’s transaction using TLM application
- Reconciliation
- Reconciliation involves manual matching of all items i.e
- Ledgers and statements
- The statements are flown from agent through MT940/MT950 and ledgers are passed internally Reconciling Depot (Positions and Transactions level) and Nostros Accounts
- Applying of all un-identified funds to the product lines (internal departments) which are un-able to match or that do not have corresponding entries
- Checking all feeds if they are flown into application
- Checking auto match status
- Checking cash account balance and required investigation if missing balance found in cash account balance
- Checking any duplication feeds being loaded into application
- Escalating issues to admin team, if required
- Chasing agent banks for the missing statements or non-statements
- Matching reversal entries by proper investigation
- Pulling out reports of ledger and statement volumes
- Investigation
- Investigation includes applying unassigned funds in right department by detailed investigation
- Melbourne, India and shared region investigation for NOSTRO ACCOUNTS
- Getting information from REMITTER, REMITTER BANK over email & SWIFT
- Issuing DEBIT AUTHORITY (MT299) if, fund paid in error, unable to apply
- Sending ENQUIRY SWIFT (MT199) for more information
- History transaction study
- Checking trade with Front Office, Middle Office and Back Office to get details of the transaction
- Providing services to the product lines relating to wrong matches, funds more information, old breaks information, create netting, de-netting, re-netting
- Reinstating old breaks from archived
- Applications Used 1
- SMARTSTREAM 2
- Pay plus 3
- Midanz 4
- Merva 5
- IC
Seller Support Associate
Amazon Development Center (India) Pvt Ltd
Bangalore
04.2016 - 01.2017
- The primary function of this role is to act as an interface between Amazon and our business partners
- Seller Support
- Associate is responsible for providing timely and accurate operational support to Merchants selling on Amazon platform
- Reviewing and on boarding sellers to Amazon platform in accordance with Amazon policies & guidelines
- Helping and educating sellers to sell their products on Amazon platform
- Providing prompt and efficient service to Amazon sellers for any queries received through phone calls and emails
- Ownership of every seller interaction to achieve successful first time resolution on all contacts for any query or issue pertaining
- Recognizing and identify system, process & policy issues impacting our sellers account and drive business improvement initiatives.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
Analyst
ANZ Support Services India Pvt Ltd
Bangalore
02.2015 - 04.2016
- Responsibilities
- The primary function of this role is to support the payment activities of ANZ’s New Zealand Operations units in New
- Zealand region
- Manage daily task related to the BAU work
- Ensure all customer correspondence is clear, concise, timely and accurate
- Loading and maintaining customer’s monthly payments paying via Automatic payment method, Direct Debits &
- Bill payments method (end to end)
- Processing bulk requests of Automatic payments and Bill payments
- Maintaining and processing of Commercial customer’s payments
- Maintaining and processing credit card payments for both commercial and personal customers
- Reporting
- Require maintenance in a timely manner to ensure there is no impact to the customer
- Acknowledge stakeholders/ customers once the required action is taken from our end
- Provide better customer experience through innovation and change
- Collaboration with other teams and departments to serve the customer better
- Proactively follow up with stakeholders to ensure there is no delay in customer.
- Discovered root causes of problems and identified appropriate solutions.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Education
Post Graduate Diploma - Management With Finance & Control
Institute of Management & Information Science
Bhubaneswar 06.2012 - 07.2014
Bachelor - Commerce
North Eastern Hill University
Shillong 06.2009 - 05.2012
Skills
Bank account reconciliations
undefinedTimeline
Associate Consultant – Reconciliations
INTL FCStone Technology Services Private Limited
05.2020 - Current
Associate
State Street Corporate Services Mumbai Private Limited
09.2019 - 03.2020
Reconciliation Analyst
ANZ Support Services India Pvt Ltd
08.2017 - 05.2019
Seller Support Associate
Amazon Development Center (India) Pvt Ltd
04.2016 - 01.2017
Analyst
ANZ Support Services India Pvt Ltd
02.2015 - 04.2016
Post Graduate Diploma - Management With Finance & Control
Institute of Management & Information Science
06.2012 - 07.2014
Bachelor - Commerce
North Eastern Hill University
06.2009 - 05.2012
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