Ratnadeep Patil
Pune
Summary
Looking for an opportunity to work in a prestigious organization which will give me a platform to learn & grow great deal of exposure and bring out the best in me.
Overview
9
9
years of professional experience
Work History
Team Lead Quality Assurance & Delivery
Unbound B2B
Pune
07.2022 - Current
- Conducting audits, driving process improvements, and facilitating training programs
- Publishing daily and weekly reports for internal stakeholders
- Assigning daily tasks and workloads to QA team members
- Prioritizing critical tasks and ensuring timely project delivery
- Training new team members and monitoring team performance and development
- Actively contributing to the planning and execution of business strategies
- Managing client deliverables with a focus on quality and timeliness
- Ensuring projects are completed within established deadlines
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
QA Team Mentor
XDBS PVT LTD
06.2020 - 07.2022
- Allocating the campaigns to QA's and to make sure that all the audits are done on time with zero errors.
- Managed a team of 130+ QAs across Pune, Noida & Costa Rica Locations.
- Conducting Quality Sessions, Quality training.
- Created a standardized but dynamic environment that helped us track the client requirements and implemented the changes per campaign/client basis and made sure only quality leads are delivered to the client.
- Providing Feedback to the QA's
- Responsible for setting up Audit evaluation checkpoints for New and existing clients.
- Providing effective feedback to executives on observed opportunities and help them identify strengths and further capitalize towards extracting higher performance.
- Taking care of allocation which was generated by operation
- Championed company values by setting an example through personal behavior and mentoring others on desired behaviors.
Quality Analyst
SALE BUILD
06.2016 - 06.2019
- Audits, Process Improvisation & Training
- Publishing Daily and weekly reports to internal stakeholders
- Managing Campaign Deliveries and looking after the New Campaigns, Business and Maintaining Client Updates.
- Owner of B2B Lead Generation/Demand Generation projects. Responsible for the complete life-cycle of the project.
- Allocating daily jobs and workloads to QA’s. (Ensuring resource availability and allocation)
- Prioritizing important tasks and ensuring that all projects are delivered on-time.
- Training for new team members and managing team performance and progress.
- Active participant in the development and implementation of business strategies and tactics.
- Publishing reports to internal stakeholders.
- Timely project completion.
- Interact with the BDM’s / Sales Ops for relaxation on Campaign Specifications if the campaign has any challenges.
- Ensuring that the quality of the organization is maintained.
- Ensuring the Service level Agreements are met.
- Providing effective feedback to executives on observed opportunities and help them identify strengths and further capitalize towards extracting higher performance.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Got NPI Team to handle & check all the product updates/testing
- Got PS1 certified from Airtel Team (Centrum Learning) & was promoted as a Trainer
- Awarded Best Trainer in the month of May'15 & June'15
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
Education
DIPLOMA - Mechanical Technique
YCM UNIVERSITY
DIPLOMA - Mechanical Engineering Services
CEDPT Recognized Maharashtra State Board
Bachelor of Commerce -
Dr Babasaheb Ambedkar Marathwada University
Higher Secondary - undefined
Delhi Board
Matriculation - undefined
Gujarat Board
Skills
- High level of self motivation
- Quick Learner
- Hardworking
- Sincere
- Ability to lead
Operations management
Quality control
Performance improvement
Production monitoring
Product management
Languages
English
Hindi
Marathi
Personal Information
Venue
Pune
Certification
Google Digital
Google Analytics
Email Marketing HubSpot Academy
lean six sigma Certified
Hobbies and Interests
- Listening to Music
- Interacting with people
Timeline
Team Lead Quality Assurance & Delivery
Unbound B2B
07.2022 - Current
QA Team Mentor
XDBS PVT LTD
06.2020 - 07.2022
Quality Analyst
SALE BUILD
06.2016 - 06.2019
DIPLOMA - Mechanical Technique
YCM UNIVERSITY
DIPLOMA - Mechanical Engineering Services
CEDPT Recognized Maharashtra State Board
Bachelor of Commerce -
Dr Babasaheb Ambedkar Marathwada University
Higher Secondary - undefined
Delhi Board
Matriculation - undefined
Gujarat Board
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