Ratnam Rayaprolu

1. CWorks - A SaaS based shift adherence tool.

Responsibilities :

• Led team of 6 members for sprint reviews and planning meetings to promote full team engagement.
• Led sprint reviews and planning meetings to promote full team engagement.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
• Worked to provide continuous improvement for product development lifecycle.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Guarding the team from external influence, analyze impact for scope creeps, communicate & co-ordinate with PO on reprioritizing the tasks as needed.
• Own and deliver of sprint output with utmost quality, meet DOD and all KPIs.

2. Hiring Workflow - A SaaS Based Candidate recruitment tool.

• Performed Requirement Analysis, review and responsible to keep track of changing requirements (CR's) in project.
• Defined best practices for project support and documentation.
• Facilitated and supported all scrum events/ceremonies like backlog refinement, sprint planning, daily scrum, sprint review and sprint retrospective
• Collaborating closely with product owner to craft user stories and acceptance criteria for upcoming sprints.
• Led resource management and allocation, optimizing team efficiency and ensuring right resources are available to meet project demands.
• Tracking project progress against objectives using agile methodologies such as burn down chart, velocity tracking and task boards and Kanban metrics like lead time, cycle time, work in progress, throughput and ensuring cards are up to date.
• Mentored and trained team on leveraging scrum processes to boost efficiency and streamline production timelines.
• Utilized Confluence and JIRA to streamline team's collaboration.
• Proactively addressed impediments and shielded team members from disruption to maximize productivity.

Self-Service tills - Upgrading tills with new user friendly features.

Responsibilities:

• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
• Partnered with project team members to identify and quickly address problems.
• Managed Stakeholders by updating them progress of project.
• Implemented new change in work within team to boost up their work.
• Encouraged fun Friday to cheer up team members
• Conducted retrospective meetings, encouraged team and provided feedback using different techniques.

• Provided immediate emergency response and incident management.
• Conducted post-resolution reviews with team members.
• Tracked metrics involving critical incidents to model trends, produce reports, and make effective recommendations for improvements.
• Used microsoft Excel to develop spreadsheets, reports and tracking systems.
• Developed highly effective incident response team and trained extensively in preparation for possible events.
• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.

• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Been proactive in change management issues.
• Been very proactive in handling escalation tickets.