RATNA PRIYA ASTHANA
Greater Noida West
Summary
Enthusiastic IT & Telecom Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Helpdesk and Service desk and training. Motivated to learn, grow and excel in IT & Telecom. Responsible project coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time and under budge. Offers valuable insight earned several-year career.
Overview
9
9
years of professional experience
Work History
Project Coordinator - Telecom
R.V. Solutions Pvt. Ltd.
Noida
01.2019 - 10.2022
- Received and processed stock into inventory management system
- Resolved problems, improved operations and provided exceptional service
- Handled 60-70 calls per day to address customer inquiries and concerns
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
- Managed team of 80 employees, overseeing hiring, training, and professional growth of employees
- Developed team communications and information for meetings
- Developed and maintained courteous and effective working relationships
- Created plans and communicated deadlines to ensure projects were completed on time
IT Help-desk Coordinator
Wipro Ltd
Noida
06.2015 - 04.2018
- Logging all user calls using Service IT/logging tool and issuing a ticket by assigning a severity level
- Delivering minor type incident right from initiation and planning right through to deliver and implementation
- Monthly stats (FCR/CSAT) should be shared among the team member
- Providing updates and process reports to senior managers
- Tracking all the calls till closure
- Generate Daily /Weekly / Monthly Report on the activities being undertaken on regular basis
- Maintains SLA Records
- Taking Remote access of client systems for basic troubleshooting
- Coordinating with Domain team (server, Network, Security, Voice NOC) for troubleshooting of respective Domain issues
- Provide training to new team members
- Keep users informed to service events, actions and opportunities
- Technical Proficiency
- Working on E-helpline tool
- Backup of system through Hard Disk to Hard Disk, Hard Disk to centralized location over the Network
- Remotely installation of user required application (Ms Office, Media Player, AV, etc.)
- Handling a team of 80 and above resources for IT Operation
- Managing and supporting domestic and international users and process
- Configuration of printer locally and network
- Working experience with Skype and Lync
Technical Coordinator
Angel India Cad Cam Pvt. Ltd
12.2013 - 05.2015
- Codified office structures and processes to promote teamwork and performance
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Education
B. TECH - Electronics & Instrumentation
G.B.T.U
06.2012
Intermediate - Science Education
St. James School
Hardoi05.2008
High School Diploma -
St. James School
Hardoi05.2006
Skills
- Ms Office
- SLA
- Troubleshooting
- Helpdesk operations
- Front desk management
- Service desk team management
- Telecommunication system proficiency
- Team coordination
- Customer service
- Business acumen
- Project management
Accomplishments
- Inserting components in PCB during my Tenure in SGS TEKNIKS MANUFACTURING PVT.LTD, Gurgaon.
- BTS installation and its working in Telecom, SAMINFRATECH PVT. LTD, LUCKNOW.
Timeline
Project Coordinator - Telecom
R.V. Solutions Pvt. Ltd.
01.2019 - 10.2022
IT Help-desk Coordinator
Wipro Ltd
06.2015 - 04.2018
Technical Coordinator
Angel India Cad Cam Pvt. Ltd
12.2013 - 05.2015
B. TECH - Electronics & Instrumentation
G.B.T.U
Intermediate - Science Education
St. James School
High School Diploma -
St. James School
Similar Profiles
SIDHARTH S KUMARSIDHARTH S KUMAR
Customer Relations Manager at R.V Constructions Pvt. LtdCustomer Relations Manager at R.V Constructions Pvt. Ltd
GURDIT SINGHGURDIT SINGH
Jr. Interior Designer at R.V. Interiors Pvt. LtdJr. Interior Designer at R.V. Interiors Pvt. Ltd
Robert MerzRobert Merz
General Manager/Service Manager at Apex Auto And R.V. RepairGeneral Manager/Service Manager at Apex Auto And R.V. Repair