RATNAVALI BANERJEE
Bangalore
Summary
Highly organized, detail service and result oriented accomplished professional with extensive 10 plus years experience in leading teams by examples, feedback and coaching.Strong interpersonal skills proven through client satisfaction and peer recognition. Competent & result-oriented professional devoted to hard work & excellence. Driven self-starter and fast learner who has volunteered to assist in various work assignments. Approachable and adaptable at most of the time in most situations.
Overview
12
12
years of professional experience
Work History
Front Desk & Admin Lead at Client Site Meta
Pinkerton Comprehensive Risk Management
Bangalore
05.2019 - Current
- Managing day-to-day operational requirements of the front desk in line with clients, stakeholders and organzational expectations. Alignment with clients needs and contractual obligations.
- Leading a dynamic team of 26 administrative professionals, mentoring them to enhance team efficiency through expert coaching, and effective management practices.
- Prioritizing client satisfaction by collaborating with vendors, contractors, and service providers to exceed expectations, delivering exceptional service to Meta employees, and their external clients.
- Streamlined data entry processes and reduced manual tasks, significantly cutting down the time spent on reimbursement processes, while adhering to company policies and procedures.
- Providing comprehensive administrative and clerical support while maintaining a professional and positive attitude. Familiar with procedures and policies, escalating non-compliance issues to senior management, and implementing new strategies to improve workflows.
- Assisting in achieving organizational goals set by the leadership team, handling vendor and visitor inquiries, and managing access control systems.
- Reporting security-related issues to the Security Management and Leadership team, ensuring all legal matters involving law enforcement are communicated to the Legal team, adhering to local laws and company policies.
- Contributing to the development and delivery of team briefings, SOPs, and assignments, along with performing additional duties, and special projects as assigned.
- Coordinated a company-wide office administration cleanup initiative, promoting donations and recycling to lower operating costs.
- Overseeing facility operations, including security, housekeeping, and utilities, while managing employee transport arrangements when applicable.
- Organizing onsite and offsite events, meetings, and conferences, serving as the point of contact between departments, management, and external stakeholders.
- Maintaining and organizing company records and documents, with a focus on confidentiality and data security.
- Responding to emergencies and ensuring business continuity by resolving grievances related to administrative services for both employees and clients.
Front Office Executive and Coordinator
ITC Hotels LTD
09.2016 - 04.2019
- Company Overview: ITC Sonar
- Planning the shift schedule for the team based on requirement and occupancy forecast
- Single point of contact for all customer escalation and making sure a close loop mechanism is in place for top escalations
- Ensuring smooth and timely handling of check-in and checkouts of customers
- Ensuring every customers had a pleasant stay and assuring customer retention
- Liaising between various departments to ensure superior quality service levels are maintained
- Optimize room reservation by keeping a close watch on room and inventories
- Providing G.R.E.A.T customer service to all customers in-house
- Personalize and handle all VIP check-in and check-outs
- ITC Sonar
Anchor/Master of Ceremonies
03.2014 - 07.2016
- Hosting of corporate and social events for various functions and occasions as per requirements from third party vendors or events companies
- In this process worked and hosted great events and functions for prestigious brands like: Samsung, Vivo, Olx, Audi, Nissan, Mercedes, Panasonic, Lafarge, Doctors Conference Meet, Live Musical Concert
Senior Customer Service Executive
Verb Infotech
03.2013 - 02.2014
- Assisting customer queries related to services and products provided by the company
- Ensuring good customer experience and retention by providing amazing customer service
- Meeting all the customers expectations and solving their queries in no time
- Taking timely feedback of the services in use or provided by ensuring callbacks and maintaining frequent communications with clients
Education
Bachelors Of Arts - English (H)
Calcutta University
01.2015
Higher Secondary - ISC Board
St. James' School
WB01.2012
Secondary - ICSE Board
St. James' School
WB01.2010
Skills
- Project Management
- Public Relations
- Teamwork
- Organizational and Time Management
- Leadership Assistance
- Effective Communication
- Critical Thinking
- Problem Solving & Decision Making
- Work Ethic & Conflict Resolution
- Adaptability and Initiative
- Strategic Planning
- Quality Assurance
- Cross-functional Collaboration
- Workshop Facilitation
- Multilingual Skills
- Calendar Management
- Expense Reporting
- Correspondence Handling
- Task Prioritization
- Compliance Management
Personal Information
- Date of Birth: 04/07/93
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- I was recognized by the management for my performance, I was promoted from Front Desk Executive to Front Desk Lead and later elevated to Location Lead for Front Office operations in Bangalore at Meta.
- I was promoted to Customer Relations Coordinator at ITC Hotel in recognition of my outstanding performance, moving up from my previous role as Customer Relations Executive.
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Key Learnings
- Adapted swiftly to new responsibilities and technologies during a company restructuring, enhancing communication skills to foster improved cross-departmental collaboration.
- Strengthened problem-solving abilities through hands-on troubleshooting in high-pressure situations. Developed leadership expertise by managing a team and driving significant productivity improvements.
- Regular guidance from senior professionals enabled me to maintain consistency in presentations and uphold the highest standards of service quality. Leveraged modern technology and tools to optimize the effectiveness of deliverables and services.
Tech Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Calendar)
- Database Management
Declaration
I hereby solemnly declare that all the particulars given above are true, complete & correct to the best of my knowledge and belief.
Timeline
Front Desk & Admin Lead at Client Site Meta
Pinkerton Comprehensive Risk Management
05.2019 - Current
Front Office Executive and Coordinator
ITC Hotels LTD
09.2016 - 04.2019
Anchor/Master of Ceremonies
03.2014 - 07.2016
Senior Customer Service Executive
Verb Infotech
03.2013 - 02.2014
Bachelors Of Arts - English (H)
Calcutta University
Higher Secondary - ISC Board
St. James' School
Secondary - ICSE Board
St. James' School
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