Ratnesh Kumar
Bangalore
Summary
CSM Certified Business Analyst with 7+ years of experience in delivering quality software products for BFSI domain with FLMI-Level1 Certified and Strong experience in Life Insurance & Retail Banking, Capital Market, Extensive experience in Business Analysis and involved in Backlog Refinements, Sprint Planning, leading Scrums, handling end to end deliveries in UAT and LIVE environments, Defect Analysis, supporting business, development, testing, operations and other stakeholders for functional knowledge. Expertise in preparing RACI, Requirements Traceability Matrix (RTM), Tracking documents, Status Reports, etc.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
System business analyst
NTT Data
09.2022 - Current
- Continuous liaising up with offshore/onshore stakeholders and managing the end-to-end delivery process
- Elicited, formulated, gathered, and clearly documented business and system requirements
- Developed requirement documents, user stories, epics, knowledge documents, wireframes, and flowcharts to describe and layout logical steps using JIRA, Confluence, Balsamic and Visio
- Arranging Workshops for stakeholders to walkthrough new requirements
- Worked with product owner to arrange Product Backlog to maximize value and effective Product Backlog management
- Facilitated scrum ceremonies like Sprint Backlog Review meeting, Sprint planning, Daily Stand-Up, Sprint Retrospective and demos with Development Team and Product Owner
- Collaborated closely with upper management to drive strategy through
- Development, Testing, Operations and implementation of new processes
- Monitored project progress by tracking activities in confluence and publishing progress reports through dashboards
- Managing team in an effective manner
- Worked on Domain: US Life Insurance & Annuities.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Utilized data visualization techniques to present and explain complex data sets.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Manager- Business Analyst
DCB BANK
02.2021 - 08.2022
- Performed the role of Business Analyst while assisting Sprint Leads in sprint related activities such as preparing MOM, capturing discussion data through BRQs, implementing agile practices, sprint ceremonies (planning, review, retrospective) etc
- Assisted internal and external communication, improving transparency, and sharing information through MOMs and Team updates (Daily/Weekly/Monthly)
- Additional deliverables such as Building Business Requirement Document (BRD) and Functional Requirement Document (FRD), designing UIs/ Wireframes, Customer Journey Mapping, Content Management and research analysis/survey
- Prepared Requirement Traceability Matrix to handle change request and to help the in process of development and Testing
- Chair Regular stand ups/Walkthroughs/Sprint planning/Show and Tell with the stakeholders on project updates
- Maintained and Tracked Project/sprint timings along with following up with development team for technical deliverables
- Facilitated the Backlog refinements and other scrum ceremonies like Sprint Backlog Review meeting, Daily Stand-Up, Sprint Retrospective, Demos with the Development Team, and Product Owner
- Collaborated closely with upper management to drive strategy through
- Development, Testing, Operations and implementation of new processes
- Prepared RACI Matrix and Tracking approval and review status for sprint/project related documents
- Also, preparing entitlement matrix to integrate security and access rights for the system activity
- Worked on Domain: Retail Branch Banking.
- Created data models to support decision-making processes.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with stakeholders to identify business needs and data sources.
Analyst - Planning & Strategy/Operations
Kotak Life Insurance
10.2013 - 10.2020
- Planning & executing proper distribution strategy planning
- To understand customer financial requirements and doing portfolio analysis
- To measure Goal & Performance for Individual and Team as well
- Daily sales review with Team and Branch head to ensure day to day productivity
- To make entire sales team productive and to ensure revenue generation on continuous basis
- Financial Requirement gathering from the customer to build customer proper portfolio
- Employee Development by taking product and process training refreshment training
- Played a role of BA and Test manager in a project for development teams
- Working with other Scrum Masters to increase the effectiveness of the application of agile practices in the organization and to promote self-organizing teams
- Queried databases for information needed for report processing.
- Developed effective improvement plans in alignment with goals and specifications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- To measure Goal & Performance for Individual and Team as well
- Employee Development by taking product and process training refreshment training
- Acquiring & maintain good relationship with new and Existing customer
- Implementing S2S Process (Service to sell Process) by identifying opportunities.
- Conducted regular reviews of operations and identified areas for improvement.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Optimized claims processing workflows by integrating cutting-edge technology solutions that reduced manual intervention requirements while maintaining accuracy standards.
- Mentored junior team members on best practices in insurance operations, fostering a collaborative environment where colleagues could learn from one another.
- Prepared applications, documents and data to renew insurance policies.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Collaborated with cross-functional teams to develop innovative product offerings tailored to specific market segments.
- Maintained compliance with industry regulations by staying current on legislative changes and updating internal policies accordingly.
- Identified areas for process improvements within the department, implementing best practices that led to operational efficiencies and cost savings.
- Designed and developed analytical data structures.
- Managed requirement traceability, ensuring alignment across all stages of development and testing activities.
- Reviewed test plans and use cases to verify compliance with established business requirements.
- Conducted data modeling, performance and integration testing.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Education
Bachelor of Engineering - Computer Science
Kalpatru Institute of Technology And Management
Tiptur, KarnatakaIntermediate -
Holy Mission Secondary School
Patna, IndiaMatriculation - undefined
St. Karen’s High School
Patna, BiharSkills
New business generation
Project Management
Wireframing and UML Tools –Balsamiq, Microsoft Visio
Manual & API Testing
Documentation -BRD/FRD/CRD/Test Plan
Programming languages: Python
RDMS Language-SQL ORACLE
Test Management Tools – JIRA, ALM
Documentation Tools - Confluence and Share point
Agile, Waterfall and V-model
Defect Analysis and Prevention
Employee training
People management
Implementing testing practices
Customer engagement and support
Life Insurance/Banking Domain
Prepare Test Scenarios, review test cases, perform UAT
BI Tool- Power BI, Tableau
Certification
CSM Certification from Scrum Alliance
Accomplishments
- Rewarded with Technology Champion Award for outstanding performance in Kotak Life.
- Rewarded with the ‘On the Spot’ Award for taking delivery of complex requirements to production with no production incidents.
- Rewarded with Live wire work excellence award for outstanding performance in DCB
- Rewarded with Certificate of appreciation from client in NTT Data.
Timeline
System business analyst
NTT Data
09.2022 - Current
Manager- Business Analyst
DCB BANK
02.2021 - 08.2022
Analyst - Planning & Strategy/Operations
Kotak Life Insurance
10.2013 - 10.2020
Bachelor of Engineering - Computer Science
Kalpatru Institute of Technology And Management
Intermediate -
Holy Mission Secondary School
Matriculation - undefined
St. Karen’s High School