Ratnesh Kumar
Dilshad Nagar ,New Delhi
Summary
Well-trained Assistant Restaurant Manager promoting 8 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
11
11
years of professional experience
Work History
Assistant Restaurant Manager
The Chancery pavilion banglore
08.2023 - Current
Food and Beverage Executive
Courtyard By Marriott Chennai
10.2021 - 08.2023
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Maintained sound financial footing by overseeing department profit, loss and budgeting
- Motivated staff to perform at peak efficiency and quality.
Food and Beverage Executive
Le Meridien Hotel Mahabaleshwar
05.2019 - 06.2020
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality
- Maintained highest standards for beverage quality and service
- Developed ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events
- Responded to customer complaints, addressing concerns and distress with amicable interactions
- Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage
- Resolved customer complaints involving food or beverage quality and service
- Oversaw proper disposal of unused and tainted beverage stock, adhering to all related health and safety guidelines.
Food and Beverage Associate
Fairfield By Marriott
10.2017 - 04.2019
- Limited portion sizes and used garnishes to control food costs
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Maintained stock levels of cups, lids, straws and condiments throughout shift
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Food and Beverage Attendant
Vivanta By Taj
05.2016 - 12.2016
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Greeted customers and answered any questions
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Set up advertising signs and displays on shelves, counters and tables
- Provided attentive service and proactively assessed guest needs.
Food and Beverage Assistant
Fisherman's Wharf Best Seafood Restaurant
01.2017 - 10.2017
- Used proper handling and preservation methods while packaging and storing food products
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas
- Maintained composure and work quality while under stress
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Food and Beverage Associate
Marriott
07.2014 - 04.2016
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
Hotelier in Training Program
Marriott International, Inc.
03.2013 - 04.2014
- Oversaw daily operations to ensure high levels of productivity
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Diploma In Food And Beverage Service: Food And Beverage Service - undefined
Institute Of Hotel Management
Intermediate: Science Education - undefined
Sir Ganesh Dutt Memorial College, Baily Road
Skills
- Customer service
- Verbal and written communication
- Troubleshooting
- Supervision
- Excellent work ethic
- Inventory controls
- High-volume dining
- Equipment Maintenance
Additional Information - Hobbies
listening music, reading books
Personal Information
- Height: 5.7" feet
- Passport Number: M8668968
- Date of Birth: 10/02/1996
Timeline
Assistant Restaurant Manager
The Chancery pavilion banglore
08.2023 - Current
Food and Beverage Executive
Courtyard By Marriott Chennai
10.2021 - 08.2023
Food and Beverage Executive
Le Meridien Hotel Mahabaleshwar
05.2019 - 06.2020
Food and Beverage Associate
Fairfield By Marriott
10.2017 - 04.2019
Food and Beverage Assistant
Fisherman's Wharf Best Seafood Restaurant
01.2017 - 10.2017
Food and Beverage Attendant
Vivanta By Taj
05.2016 - 12.2016
Food and Beverage Associate
Marriott
07.2014 - 04.2016
Hotelier in Training Program
Marriott International, Inc.
03.2013 - 04.2014
Diploma In Food And Beverage Service: Food And Beverage Service - undefined
Institute Of Hotel Management
Intermediate: Science Education - undefined
Sir Ganesh Dutt Memorial College, Baily Road
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