RATNIKA singh
LUCKNOW
Summary
Dedicated Project Management and Customer Relationship Management professional with a commitment to personal and professional growth. Delivered impactful client servicing and engaged effectively in Public Speaking, fostering team synergy and enhancing staff capabilities to achieve collective goals. Focused on contributing hard work, sincerity, and dedication in an innovative and competitive environment.
Overview
2027
2027
years of professional experience
Work History
Hospitality Manager
YOLO HOSPITALITY AND SERVICES
JAIPUR
07.2023 - Current
- HOSPITALITY HEAD
- RSVP MANAGER
- GUESTS RELATIONSHIP MANAGEMENT
- TEAM SUPERVISION
- SHOW FLOW
- CHECK IN SUPERVISOR
- CLIENT MEETINGS
- VENDOR COORDINATION
- PROBLEM RESOLUTION
- BACK OFFICE MANAGER
- EVENT SUPERVISION
HOSPITALITY HEAD
YOLO HOSPITALITY AND SERVICES
08.2022 - 12.2022
- Conducted client meetings to clarify project requirements and align expectations
- Led team coordination to execute project tasks efficiently
- Coordinated guest RSVP processes to ensure seamless event planning
- WEDDING EVENTS
Hospitality Management
Astria events
JAIPUR
01.2022 - 06.2022
- INTERNSHIP
- RSVP CALLINGS
- CLIENT MEETINGS
- BACK OFFICE MANAGER
- TEAM COORDINATOR
- CHECK IN SUPERVISOR
Production
Desingz Era
01.2021 - 02.2021
- Supervised site operations to maintain safety standards and project timelines.
- Coordinated vendor management processes to ensure service quality
- Facilitated client meetings to discuss project progress
- Completed internship programme to gain practical experience
- EVENT OPERATION
- DESINGN DISCUSSION
Hospitality Management
Festal
Jaipur
09.2019 - 12.2019
- Assisted in planning and executing wedding events, ensuring seamless coordination and guest satisfaction.
- Provided help desk support, resolving customer inquiries and maintaining service quality.
- Provided assistance at help desk, addressing user issues and inquiries.
- Managed incoming calls, directing queries to appropriate departments.
Hospitality Management
YOLO HOSPITALITY AND SERVICES
Kota
- Coordinated wedding event logistics
Education
Senior Secondary Certificate - COMERCE
St Anthony public school
Lucknow2019
BBA - Event Management & PR
National Academy of Event Management & Development
Jaipur01-2021
SECONDRY EDUCATION -
NAVYUG RADIANCE SCHOOL
LUCKNOW01-2017
Skills
- Event management
- Project management
- Customer relationship management
- Client servicing
- Leadership
- Staff training
- Team supervision
- Microsoft Excel
- Microsoft Word
- Basic Canva
- Public speaking
Languages
Hindi
English
Interests
TRAVELLING AND EXPLORING
MUSIC AND ENTERTAINMENT
MEETING NEW PEOPLE
DANCING
Custom
- Successfully managed hospitality operations for weddings and corporate events.
- Coordinated guest management for large scale of events.
Timeline
Hospitality Manager
YOLO HOSPITALITY AND SERVICES
07.2023 - Current
HOSPITALITY HEAD
YOLO HOSPITALITY AND SERVICES
08.2022 - 12.2022
Hospitality Management
Astria events
01.2022 - 06.2022
Production
Desingz Era
01.2021 - 02.2021
Hospitality Management
Festal
09.2019 - 12.2019
Hospitality Management
YOLO HOSPITALITY AND SERVICES
Senior Secondary Certificate - COMERCE
St Anthony public school
BBA - Event Management & PR
National Academy of Event Management & Development
SECONDRY EDUCATION -
NAVYUG RADIANCE SCHOOL