Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rattandeep Kaur

New Delhi

Summary

Dynamic professional with extensive experience at BSES, excelling in strategic planning and leadership. Proven track record in driving recovery initiatives and enhancing customer engagement. Skilled in SAP-ISU and adept at problem-solving, fostering teamwork, and managing change to achieve organizational goals. Committed to delivering results and optimizing operational efficiency.

Overview

16
16
years of professional experience

Work History

DGM (Commercial)

BSES
Delhi
09.2009 - Current
  • Company Overview: BOMBAY Suburban electric supply
  • Handling multiple departments.
  • Supervising reading and billing of assigned area
  • Handling team of meter readers and bill distributers
  • Coordinating with supervisors to complete reading & bill distribution in stipulated time period
  • Routine planning of unbilled cases in the respective billing cycles for timely billing and ensure delivery of bills to consumers.
  • Regular monitoring of provisional cases, meter faulty cases/meter replacement cases and taking appropriate actions in coordination with backend billing team.
  • Root cause analysis of billing complaints
  • Handling legal cases and represent the business division in various courts/ judicial forums, prepare Para wise comments in consultation with the legal councel, legal officer/ lawyer and provide necessary support/record/ documents as required by different agencies.
  • Leading the team of 30 field executives for recovery of electricity dues
  • Systematic monthly planning in consultation with the recovery team for prioritizing and ensuring timely recovery of dues of consumers.
  • Monitoring the recovery status w.r.t the monthly /annual targets and ensure the timely achievement of the same.
  • Generation and analysis of various MIS related to recovery process
  • Strategic planning and execution of schemes to achieve annual targets
  • Managing Disconnection and Reconnection cases ensuring compliance in accordance with company and regulatory policy
  • Analyzing permanently disconnected cases/ Bad debt cases and ensuring resolution of the same.
  • Handling team of 10 front desk executives in customer care department
  • Administration of CHD team and ensure the handling of grievances /queries of walk in consumers and also timely redressal of the complaints / concerns received through other channels.
  • Monitor the complaints received from various forums which includes CGRF, PGC, PLA , Customer care, O&M etc and ensure the resolution of the same as per DERC prescribed timelines.
  • Looking after the release of new connections for maximizing consumer acquisition
  • Booking of illegal theft / direct theft cases by investigating suspected premises
  • Monitor and facilitate the CHD in organizing consumer participation programs (Aapke Dwar,RWA meets etc) at various forums for addressing the consumers concerns at regular intervals.
  • Ensuring positive engagement with bureaucrats , politicians. RWA and other citizen organizational bodies thereby resulting in minimal escalation /hostility in media.
  • BOMBAY Suburban electric supply

Education

ICWA -

Institute of Cost and Work Accountants of India
01.2008

B. Com (Hons) -

Delhi University
01.2005

Skills

  • Interdisciplinary knowledge
  • Team Work
  • Decision Making
  • Leadership
  • Problem solving and analytical skills
  • Strategic thinking and planning abilities
  • Change Management
  • SAP-ISU
  • SAP-BSP
  • MS-Office Suite

Languages

  • Hindi
  • English
  • Punjabi

Timeline

DGM (Commercial)

BSES
09.2009 - Current

ICWA -

Institute of Cost and Work Accountants of India

B. Com (Hons) -

Delhi University

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Rattandeep Kaur