Ratul Mukherjee

Proficient Operations Analyst with 2+ years of insight managing complex B2C and MSME user deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.

• Developed a new operational process for our LiveChat bot across content pages which decreased the first resolution time and increased acquisition rate month on month.
• Framed outputs from extensive market research on a competitor analysis that improved understanding on tax experts needs and compliances and identify key solutions to improve sales and acquisition.
• Identified and reduced the blockers that didn't attributed lead qualifications for marketing and sales through various analytical models.

1. Sketching (free hand and also using digital applications)

2. Understanding philosophy and psychology

3. Travelling