Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Timeline
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RAUKI PANDEY

RAUKI PANDEY

AGRA

Summary

Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying and needs to develop and deliver creative solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

AMAZON SELLER SERVICES PVT LTD
GURGAON
03.2023 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Assessed company operations for compliance with safety standards.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Oversaw quality control to identify inconsistencies and malfunctions.

FC Trainer

AMAZON SELLER SERVICES PVT LTD
Farukhnagar
08.2022 - 03.2023
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Developed practical training programs to impart knowledge and improve individual skill sets.

Senior Process Associate

AMAZON SELLER SERVICES PVT LTD
Lucnkhnow
05.2021 - 07.2022
  • Developed and implemented process improvement initiatives to reduce customer wait times.
  • Created reports on process performance metrics for senior management review.
  • Monitored team performance and provided coaching when needed.
  • Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.

Process Associate

AMAZON SELLER SERVICES PVT LTD
Manesar
06.2019 - 04.2021
  • Problem solving of team members
  • Quality audits and safety audits
  • Delivering feedbacks

Education

B.TECH - Civil Engineering

APJ Abdul Kalam University
Firozabad
03.2017

Intermediate - Mathematics And Computer Science

Pali Inter College
Shikohabad
03.2013

High School Diploma -

Sua Devi Inter College
Makkhanpur
03.2011

Skills

  • Ownership
  • Overtime Management
  • Team Supervision
  • Work Planning
  • Documentation and Reporting
  • Quality Improvement
  • Performance Improvement
  • Issue Resolution
  • Problem-Solving
  • Leadership

Accomplishments

  • Best employee award in -2021
  • Rockstar in team management -2021

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Certification

  • Six sigma green belt.
  • Positive employee relations
  • Data Security awareness
  • Mail writing with simple way of communications
  • Onboarding programs
  • Hazmat awareness
  • Personal Health and Hygiene

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Leader

AMAZON SELLER SERVICES PVT LTD
03.2023 - Current

FC Trainer

AMAZON SELLER SERVICES PVT LTD
08.2022 - 03.2023

Senior Process Associate

AMAZON SELLER SERVICES PVT LTD
05.2021 - 07.2022

Process Associate

AMAZON SELLER SERVICES PVT LTD
06.2019 - 04.2021

B.TECH - Civil Engineering

APJ Abdul Kalam University

Intermediate - Mathematics And Computer Science

Pali Inter College

High School Diploma -

Sua Devi Inter College

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RAUKI PANDEY