Raunak Ashok Valecha
Customer Service Executive
Everhsine City
Summary
To work with a company where I can learn, develop and further utilize my skills to enhance company’s productivity and growth.
Offering strong interpersonal skills and keen interest in developing within this environment. Brings ability to quickly grasp industry-specific knowledge and apply critical thinking to problem-solving.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
2
2
Languages
Work History
Call Centre Agent, Inbound
Teleperformance
03.2025 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Going through the credit card applications and reviewing and analyzing them to reach a decision of approval or decline.
- Ensuring the proactive use of tools such as LexisNexis to get the best support for the customer.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Client Service Representative
O.C. Tanner
10.2023 - 02.2025
- Meeting up with the monthly SLA targets for the clients to ensure that each order is covered within the timeframe.
- Use of SAP and MS Workforce to assist the customer via emails on a daily basis.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Customer Service Executive
Firstsource Solutions
04.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Troubleshooting services such as internet, cable, and phone to assist and resolve the customer issue via chat support.
Education
B.M.S. - Management Studies
R.D. NATIONAL COLLEGE
12TH BOARD - undefined
R.D. NATIONAL COLLEGE
IGCSE - undefined
PRUDENCE INTERNATIONAL SCHOOL
Skills
- SAP for customer service and order entry
- Basic Excel Knowledge
- Blended with Chat, Voice and Email process
- Service support
- Good with Tools
- Quick Learner
Interests
Traveling, Playing Video games, Football
Accomplishments
- Secured 2nd in Science Exhibition Project in All over Mumbai International School Submit in the Year 2014.
- Secured 3rd in Elocution Competition in Inter-School.
Extra-Curricular Activities
Secured 1st in Drawing competition. Secured 2nd in Essay Writing Competition Participated in International School Business Project Mumbai Division. HOD of Admin Department of College Fest
Video Games
Video Games
Football
Timeline
Call Centre Agent, Inbound
Teleperformance
03.2025 - Current
Client Service Representative
O.C. Tanner
10.2023 - 02.2025
Customer Service Executive
Firstsource Solutions
04.2022 - 08.2023
12TH BOARD - undefined
R.D. NATIONAL COLLEGE
IGCSE - undefined
PRUDENCE INTERNATIONAL SCHOOL
B.M.S. - Management Studies
R.D. NATIONAL COLLEGE
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