Raunak Bhartu
Hospitality Professional
Summary
Experienced and self-motivated Front Office Professional with 4 years of industry experience. Bringing forth a proven Track Record of Successfully Managing Front Office efforts and serving as a crucial pillar of support for teams and employees.
Detail-focused Front Office Executive with 4 years of experience overseeing fast-paced front offices in support of senior executive teams. Technologically savvy and personable professional with proven success at implementing new electronic processes for streamlined workflow and communication. Leads productive, loyal and confidential office teams in meeting and exceeding company and customer goals and objectives.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Front Office Executive
Fairmont Mumbai
11.2024 - Current
- Day-to-Day Operations Manager (Acting as Front Office Duty Manager) Oversee day-to-day hotel operations, ensuring smooth functioning and excellent guest service during shifts, including acting as Duty Manager during night shifts
- Supervise and coordinate front office teams (reception, concierge, bell staff), ensuring efficient check-ins, check-outs, and timely response to guest inquiries
- Handle guest complaints and resolve issues promptly, ensuring high levels of guest satisfaction and a positive experience
- Manage 446 hotel room inventory and reservations, utilizing prior experience as Rooms Controller to optimize room allocation and occupancy rates
- Coordinate and oversee group bookings (e.g., weddings, conferences), ensuring smooth check-in, personalized arrival experiences, and accurate final billing
- Run night audits, reconciling daily transactions and ensuring the accuracy of guest accounts and financial reports
- Collaborate with departments (housekeeping, maintenance) to address guest requests and resolve operational issues effectively
- Maintain a high standard of service, implementing operational processes according to company guidelines and training front office staff to uphold these standards
- Monitor and manage guest billing, payments, and discrepancies, ensuring accurate transactions and timely resolution of any issues
- Act as a point of contact for emergencies, resolving operational challenges and making critical decisions in the absence of senior management
- Ensure compliance with hotel security protocols and oversee the safety of the property during overnight hours
- Track hotel performance metrics (e.g., guest satisfaction, occupancy rates), identifying areas for improvement and implementing solutions to enhance overall operations
Rooms Controller
Westin Goa
03.2023 - Current
Front Office Executive
Westin Goa
09.2022 - 03.2023
Guest Service Associate
Westin Goa
09.2021 - 08.2022
Education
Diploma - Hotel Management
Angels Institute of food Crafts and Culinary Sciences
Bachelors - Travel and Tourism
Indira Gandhi National Open University
Skills
- Leadership
- Teamwork
- Problem Solving
- Crisis Management
- Communication skills
Accomplishments
- Employee of the month, 11/01/21 - 12/31/21
- Employee of the quarter, 10/01/22 - 12/31/22
- Task Force St Regis Goa, 08/01/22 - 09/30/22
- Certified Departmental Trainer, 09/01/23
Timeline
Front Office Executive
Fairmont Mumbai
11.2024 - Current
Rooms Controller
Westin Goa
03.2023 - Current
Front Office Executive
Westin Goa
09.2022 - 03.2023
Guest Service Associate
Westin Goa
09.2021 - 08.2022
Bachelors - Travel and Tourism
Indira Gandhi National Open University
Diploma - Hotel Management
Angels Institute of food Crafts and Culinary Sciences
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