Open To Work
Raunak Jha
Lucknow
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Reliance Retail
Maharajganj
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Field Marketing Representative
Philips Respironics
Lucknow
06.2019 - 03.2021
- Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals.
- Generated leads and created brand awareness in new markets for Product or Service.
- Developed brand message and shared with target market through Action.
- Prioritized marketing tasks and balanced competing needs.
- Developed aggressive marketing objectives for sales, ROI and brand loyalty.
- Adjusted marketing strategies and Type programs based on feedback and effectiveness of previous campaigns.
Business Development Manager
Mylan Laboratory
Varanasi
04.2016 - 04.2018
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Performed research to uncover potential target areas, markets and industries.
- Represented company and promoted products at conferences and trade association meetings.
- Collected data and performed customer needs analysis.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
Business Development Manager
Alkem Laboratory
Varanasi
04.2015 - 02.2016
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Represented company and promoted products at conferences and trade association meetings.
- Generated new business with marketing initiatives and strategic plans.
- Collected data and performed customer needs analysis.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Education
Bachelor Of Commerce - Accounting And Business Management
Osmania University
Hyderabad11.2014
Intermediate - Accounting And Business Management
Nava Chaitanya Degree College
Hyderabad04.2011
Skills
- Customer Retention Strategies
- Customer Account Management
- Upbeat and Positive Personality
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Time Management
- Speaking
Certification
- Sales Manager Certificate
Languages
Hindi
Native Speaker
English
Intermediate
B1
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹45000/yr - ₹200000/yrTimeline
Customer Service Representative
Reliance Retail
11.2021 - Current
Field Marketing Representative
Philips Respironics
06.2019 - 03.2021
Business Development Manager
Mylan Laboratory
04.2016 - 04.2018
Business Development Manager
Alkem Laboratory
04.2015 - 02.2016
Bachelor Of Commerce - Accounting And Business Management
Osmania University
Intermediate - Accounting And Business Management
Nava Chaitanya Degree College