Raunak kumar
Hotelier
Sugauli
Summary
Looking for good careers opening which promote my personal and professional group and Helps to contribute for the group of the organization and my careers objective is an attain growth and professional development in each and every stage of my career.
Overview
4
4
years of professional experience
1
1
Language
Work History
GSE (Guest Service Executive) F&B
Formule1 Ahmedabad
09.2024 - 08.2025
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
GSA (Guest Service Associate) F&B Service
Hotel Formule1 (Ahmedabad)
10.2023 - 08.2024
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
captain
Imperial Multi Cuisine Restaurant
03.2023 - 08.2023
- & as a captain form the last 6 month in Imperial Multi Cuisine Restaurant.
- Duration : from 05/03/23 – 30/08/2023
- Job Responsibilities as a Captain
- I am responsible to promote and ensure guest satisfaction.
- Maintain a safe and sanitary work environment and ensure only the highest quality products are being served.
- Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.
- Handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
steward
Imperial Multi Cuisine Restaurant
08.2021 - 11.2022
- I was working as a steward in Imperial Multi Cuisine Restaurant for 1.3 year
- Duration : from 01/08/21 to 15/11/22
- Job Responsibilities as a Steward.
- Setting tables and cleaning the same after every guests
- Putting table clothes, table runners, and placing any other decorative items.
- Greeting guests and escorting them to the table.
- Serving guests water and other refreshments
- Presenting menus to the customers
- Assisting the Waiters in collecting food from the serving station
- Coordinating with the Housekeeper and ensuring cleaning of dirty linen
- Assisting with guests with any of their queries and directing the urgent ones to the Restaurant Manager.
Education
BHMCT - undefined
Osmania University
01.2022
Intermediate - undefined
S N S COLLEGE
Motihari, Bihar01.2019
Secondary educational - undefined
Nand High school
sugauli, Motihari, Bihar01.2017
Skills
Quick learner and Hard working
Interests
Cricket, Fitness, Reading Newspaper, Books reading & audio books
DECLARATION
I hear by Declare that the information furnished above is true to the best of my Knowledge. Date : 10/08/2023 Place : Hyderabad
AREA OF INTERESTED
- Front office
- Food & beverage service
PERSONAL PROFILE
- Name : Raunak kumar
- Date of Birth : 15.02.2002
- Gender : Male
- Marital Status : Unmarried
- Father’s name : Sanjay Mishra
- Nationality &Religion : Indian
- Address : PQJ7 + F8F, Sugaon, Sugauli, Motihari, Bihar 845456
Timeline
GSE (Guest Service Executive) F&B
Formule1 Ahmedabad
09.2024 - 08.2025
GSA (Guest Service Associate) F&B Service
Hotel Formule1 (Ahmedabad)
10.2023 - 08.2024
captain
Imperial Multi Cuisine Restaurant
03.2023 - 08.2023
steward
Imperial Multi Cuisine Restaurant
08.2021 - 11.2022
BHMCT - undefined
Osmania University
Intermediate - undefined
S N S COLLEGE
Secondary educational - undefined
Nand High school