Raunak Kumar Singh
Salesforce delivery/technical lead.
Bengaluru,KA
Summary
Seasoned IT professional with over 13 years of experience in Product Management and Salesforce Technology. Expertise in end-to-end project planning, scope management, cost estimation, risk analysis, and quality management. Skilled in providing technical design and architectural leadership to multiple teams and projects, translating clients' business requirements into functional specifications. Recognized for resolving UAT issues at IBM and Cognizant. Adept at conceptualizing process enhancement solutions and collaborating closely with stakeholders. Proficient in working within Salesforce.com limitations, consulting clients on Salesforce products, and improving project quality and efficiency through continuous client interactions. Technology professional with a keen eye for detail, excelling in coordinating complex technical projects, fostering team collaboration, and driving successful project execution through project management, technical oversight, and strategic planning.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
11
11
Certifications
2
2
Languages
Work History
Technical Delivery Lead
Shell Business Operations
05.2021 - Current
- Conducted regular performance evaluations to identify areas for improvement, provide constructive feedback, and support professional growth among team members.
- Empowered team members to take ownership of their work by fostering an environment of trust, collaboration, and shared responsibility for project success.
- Served as a trusted advisor to senior leadership on matters related to technical strategy, resource management, process improvement opportunities.
- Championed change management initiatives to facilitate smooth transitions during periods of organizational transformation or technological upgrades.
- Managed risk effectively through diligent identification, assessment, mitigation planning, and monitoring throughout the project lifecycle.
- Implemented best practices to drive quality IT project delivery.
- Streamlined deployment processes with the implementation of continuous integration and delivery pipelines, enabling faster release cycles.
- Maximizing value from client's Salesforce platform, learning from best practices to enhance and evolving Salesforce instance with most current releases from Salesforce
Advisory Consultant
IBM India Pvt. Ltd.
01.2019 - 05.2021
- Role/Skill: Senior Salesforce Developer, Technical Lead of Scrum Team.
- Team size: 5.
- Project Technology: Salesforce.com, Apex, Triggers, Visualforce Page Components, Batch Apex, JavaScript, REST API, ServiceMax Developer, Jenkins, Profiles, Process Builder, Lightning, Salesforce DX, Security and Sharing Settings, Roles Setup, Formstack, Copado Setup, Branch Management, Community Setup, Live Chat Implementation in Community. Built chat routing functionality to route chats to different queues based on the user country, topic selected for the chat, and user type.
- Code Review and Comments
- Community Setup and Navigation.
- DevSecOps
- SonarQube
- Salesforce technical debt planning and mitigation.
- Salesforce certified technical architect.
Sr. Software Engineer
Cognizant Services Pvt. Ltd.
05.2016 - 01.2019
- Worked on providing solutions for integrations between SAP and Salesforce
- Batch Jobs for processing equipment loaded from SAP
- Apex Class
- Service Max Developer
- Apex Triggers
- Service Max transaction and wizard creation. FSA App mobile permission
- Service Console Configuration and Customizations
- Code Review and Comments
Software Engineer
Accenture Services Pvt. Ltd.
08.2013 - 05.2016
- Contributed as Lead Developer and performed programming in Salesforce APEX across various teams and managed critical client delivery work
- Steered the entire functional and technical KT on Atom Portal
- Gained knowledge on managing Apptus Data Load whenever the sandboxes were refreshed and completed the Apptus data load in multiple lower sandboxesdocument visibility for various products and delivered the work without any defect
- Acted as Module Lead and managed the complete module for the MACD Back-end Port Speed Change, CoS Change, and VLAN Speed Change.
- Owned The MACD CoS Change Front-end Module and delivered the work on time
- Used Rally properly and estimated U.S. for the development and testing hours.
- Developed the Technical Design overview for multiple US and uploaded it in rally
- Worked on 30 UAT defects and closed the same on time
Education
PGEXP(MBA) -
IIM Ranchi
01.2021 - 01.2023
B.Tech. - Electrical and Electronics
SRM University
Skills
Salesforce CRM
undefinedCertification
Salesforce Certified Platform Foundations
Additional Information
- Passport Number: K5493787
- ID Type: Passport
- Date of Birth: 29th July 1991
Annexure
Senior Salesforce Developer, Technical Lead of Scrum Team, 5, Salesforce.com, Apex, Triggers, Visualforce Page Components, Batch Apex, JavaScript, Rest API, Service Max Developer, Jenkins, Profiles, Process Builder, Lightning, Salesforce DX, Security And Sharing Settings, Roles Setup, Formstack, Copado Setup, Branch Management, Community Setup, Live Chat Implementation in Community, Code Review and Comments, Chatbots Setup in Communities, Content Management in Salesforce, Lightning Web Component, Community Setup and Navigation, Setting up Audiences and pages in the community, Chat Surveys, Community Audiences, Agentforce & Data cloud, DevSecOps, SonarQube, Salesforce technical debt planning and mitigation, Salesforce certified technical architect
Timeline
Salesforce Certified Platform Data Architect
04-2025
Salesforce Certified Application Architect
04-2025
Salesforce certified Sharing and Visibility Architect
03-2024
Salesforce Certified Platform Foundations
10-2023
Salesforce Certified Platform Developer II
09-2022
Technical Delivery Lead
Shell Business Operations
05.2021 - Current
PGEXP(MBA) -
IIM Ranchi
01.2021 - 01.2023
Salesforce Field Service Lightning Consultant
07-2020
Salesforce Certified Platform App Builder
03-2020
Salesforce Certified Sales Cloud Consultant
09-2019
Salesforce Certified Service Cloud Consultant
08-2019
Salesforce Certified Platform Administrator II
07-2019
Advisory Consultant
IBM India Pvt. Ltd.
01.2019 - 05.2021
Salesforce Certified Platform Administrator
10-2017
Sr. Software Engineer
Cognizant Services Pvt. Ltd.
05.2016 - 01.2019
Software Engineer
Accenture Services Pvt. Ltd.
08.2013 - 05.2016
B.Tech. - Electrical and Electronics
SRM University
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