Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
Generic
Raunak Sharma

Raunak Sharma

Indore

Summary

Got four years of experience in BPO industry, worked in almost every category campaigns. I have worked in voice, non-voice, email, chat, AML (Anti Money Laundering) and content moderation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Seasoned AML/KYC Analyst with 4 years of experience analyzing client relations and company contracts. Liaised with clients to understand needs and review contract details and performance quality, collaborating with company and outside managers and reporting to executives to cultivate constant improvement in business conduct. Dedicated to business relationship optimization through comprehensive client understanding.

Overview

3
3
years of professional experience

Work History

Team Mate

TaskUs
Indore
12.2022 - Current
  • Content Moderation, matching the tag with correct category as per community guidelines.
  • Provided feedback to content creators on best practices for creating engaging content.
  • Monitored user-generated content for violations of community standards.
  • Investigated complaints regarding inappropriate or offensive material.
  • Reviewed content for compliance with internal policies and procedures.
  • Provided timely, accurate and professional customer service to all clients.
  • Resolved customer inquiries efficiently and effectively within the provided timeframe.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
  • Monitored customer accounts for suspicious activities and transactions based on established guidelines.
  • Performed due diligence investigations to verify customers' identity, background, and source of funds.

Executive

Teleperformance
Indore
02.2021 - 12.2022
  • Email support-Solving customers concern via email regarding their post delivery and status update.
  • Maintained up-to-date knowledge of relevant laws, regulations, guidance, industry best practices.
  • Responded promptly to inquiries from customers relating to their account status or transaction history.
  • Drafted recommendations for actionable measures aimed at improving the effectiveness of AML and KYC controls.
  • Tracked changes in global financial regulations that may impact existing AML and KYC processes.
  • Implemented database and document processing compliance with applicable regulations and company policies targeted towards prevention of money laundering and unethical practices.

Education

Bcom -

Mahamaya Technical University
01.2018

Diploma: Electronic Media -

Virtual Voyage
01.2017

Skills

  • Basic computer knowledge
  • AML-Verifying customers data for Bank verification to prevent Anti Money Laundering and other illegal activities
  • Online research
  • Compliance Reporting
  • Excel proficiency
  • Document Review
  • Policy Adherence
  • Quality Evaluation
  • Social Media Monitoring
  • Relationship Building
  • Customer services

Personal Information

Nationality: Indian

Affiliations

Versatile guitarist with 18 years of experience spanning multiple musical genres. Proficient in diverse styles including rock, blues, jazz, classical, and more. Known for adaptability and ability to seamlessly transition between different musical contexts, delivering dynamic performances that captivate audiences.

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Timeline

Team Mate

TaskUs
12.2022 - Current

Executive

Teleperformance
02.2021 - 12.2022

Bcom -

Mahamaya Technical University

Diploma: Electronic Media -

Virtual Voyage
Raunak Sharma