Raunak Tiwari
Pune
Summary
A seasoned Sales Manager with a proven track record of driving revenue growth and building high-performing sales teams. Skilled in developing and executing effective sales strategies, conducting market research, and fostering strong customer relationships. Proficient in sales operations, data analysis, and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sr. Manager of Sales
Pedals Up Innovation
04.2024 - Current
- Develop and execute comprehensive sales strategies aligned with the company's overall business objectives.
- Conduct thorough market research to identify new opportunities and understand customer needs.
- Establish and optimize sales processes and methodologies.
- Identify and pursue potential customers, building strong relationships and securing new business.
- Foster long-term relationships with existing customers to ensure customer satisfaction and loyalty.
- Develop strategic partnerships with complementary businesses to expand market reach.
- Achieve and exceed revenue targets through effective sales execution.
- Analyze sales data to identify trends, measure performance, and optimize sales strategies.
- Prepare regular sales reports and dashboards to inform decision-making.
- Oversee the implementation and effective use of ZohoCRM/Apollo/LinkedIn Salesnavigator.
- Build and maintain strong relationships with key decision-makers at customer organizations.
- Understand customer pain points and requirements to tailor solutions.
Sr. Sales Enablement & Sales Development Manager
DemandFarm Inc
04.2022 - 02.2024
- Collaborate with sales leadership to develop and implement sales enablement strategies aligned with business goals and sales objectives
- Set clear goals and KPIs for the SDR team, track performance metrics, and provide coaching and feedback to drive continuous improvement
- Establish KPIs, track performance metrics, and generate reports to measure the impact of sales enablement initiatives and identify areas for improvement
- Coordinate with marketing and sales teams to align SDR efforts with overall sales and marketing strategies
- Generate reports on SDR team performance, campaign effectiveness, and lead quality
- Analyze data to identify trends and opportunities
- Additionally my responsibility also includes: CRM Management: Oversee CRM workflow reports, leveraging data for optimized customer engagement strategies and collaborating across departments for system enhancements
- Tool Evaluation & Integration: Lead the evaluation of tools and vendor partnerships, ensuring smooth onboarding and integration, streamlining vendor relationships, negotiating contracts, and implementing new technologies for operational efficiency and organizational success.
SDR Team Lead (Appointment Generation)
Ziff Davis Performance Marketing
03.2019 - 04.2022
- Lead, motivate, and manage a team responsible for outbound calls, emails, and other outreach methods to generate qualified appointments for the sales team
- Develop and implement effective strategies to increase appointment volume, improve conversion rates, and optimize the appointment generation process
- Set clear targets and KPIs for the team, track performance metrics, provide regular feedback, and offer coaching and training to ensure consistent performance
- Oversee the process of lead qualification, ensuring that appointments set align with the ideal customer profile and meet predefined criteria
- Coordinate with the sales and marketing teams to align appointment generation efforts with overall sales objectives, ensuring seamless handoff of qualified appointments
- Generate reports on team performance, appointment metrics, and campaign effectiveness
- Analyze data to identify trends, opportunities, and areas for improvement
- Conducting regular QBR's with clients to discuss their allocation and deliverables accordingly
- Communicate regularly with senior management, providing updates on team performance, strategies, and initiatives.
Sales Associate Real Estate
Zang Properties
12.2017 - 01.2019
- Develop and maintain strong relationships with clients, understanding their needs and preferences to provide personalized service.
- Assist in the preparation and marketing of property listings, including conducting property research and creating compelling descriptions.
- Hands on experience on commercial and residential properties.
- Organize and conduct property showings, highlighting key features and benefits to potential buyers.
- Prepare and review sales agreements, contracts, and other necessary documentation, ensuring compliance with legal and regulatory requirements.
- Stay informed about local real estate market trends and property values to provide clients with accurate information and advice.
- Facilitate negotiations between buyers and sellers, ensuring a smooth transaction process while advocating for client interests.
- Provide ongoing support to clients after the sale, addressing any concerns and fostering long-term relationships for potential future business.
- Stay updated on real estate regulations, industry trends, and best practices through training and professional development opportunities.
Recruitment Consultant (Acting Team Lead)
ID Medical
11.2016 - 08.2017
- Collaborate with clients to understand their hiring needs, including role specifications, skills required, and company culture fit
- Source potential candidates through various channels and evaluate their qualifications
- Conduct interviews, assessments, and screenings to assess candidate suitability for specific positions
- Provide guidance and advice to candidates regarding interview techniques, resume writing, and career development
- Maintain a strong network of candidates and client relationships through effective communication and rapport building.
Customer Service Representative
Tech Mahindra Business Services
01.2014 - 11.2016
- Respond promptly to customer inquiries via phone, email, live chat, or social media platforms with professionalism and empathy
- Provide accurate information about products/services, company policies, and resolve customer complaints or issues effectively
- Handle incoming orders, process returns or exchanges, and assist customers with account-related inquiries
- Identify and escalate priority issues to appropriate channels while ensuring follow-up until resolution
- Maintain a comprehensive understanding of our products/services to offer tailored solutions and advice to customers.
Education
High School Diploma -
Delhi Board
New Delhi, India04.2012
Bachelor of Arts Pursuing
Pune University
Skills
- Relationship management
- People management
- Leadership
- Presentations and proposals
- Marketing and sales strategies
- Hubspot / Salesforce & Zoho CRM
- Strategic Planning
- Competitor analysis
- Negotiation
- Decision making
- Sales Operations & Customer Satisfaction
- Problem Solving & Goal-Oriented
- Growing Client Relationship
Timeline
Sr. Manager of Sales
Pedals Up Innovation
04.2024 - Current
Sr. Sales Enablement & Sales Development Manager
DemandFarm Inc
04.2022 - 02.2024
SDR Team Lead (Appointment Generation)
Ziff Davis Performance Marketing
03.2019 - 04.2022
Sales Associate Real Estate
Zang Properties
12.2017 - 01.2019
Recruitment Consultant (Acting Team Lead)
ID Medical
11.2016 - 08.2017
Customer Service Representative
Tech Mahindra Business Services
01.2014 - 11.2016
Bachelor of Arts Pursuing
Pune University
High School Diploma -
Delhi Board
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