Raunaq Handa
1419, Callum Road, Abbotsford, Canada,
Summary
Coordinator & Trainee Psychologist at Yatharth Group of Super Speciality Hospitals.
Excelled in team collaboration and coordination, enhancing patient satisfaction and operational efficiency. Leveraged documentation skills and leadership qualities to streamline processes, achieving improvements in patient services and inventory management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Trainee Psychologist, Coordinator & Billing
Yatharth Group of Super Speciality Hospitals
06.2023 - 08.2024
- Observed and learned processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and learnt processes .
- Attended training courses to understanding of processes, techniques, and requirements of healthcare industry.
- Supported departmental tasks by being part of the team.
- Performed administrative functions, answering phones, filing paperwork ,billing in support of department.
- Interacted with customers under supervision to support operational objectives.
- Helped patients to manage the billing and financial transactions and helped to keep accounts .
- Facilitated smoother operations by maintaining clean and organized workspace.
- Contributed to inventory management, ensuring optimal consumable stock levels and minimizing waste.
- Evaluated customer needs and feedback to ensure service improvements.
- Updated records and prepared reports to outline program actions, results, and recommended improvements.
- Entered data, generated reports, and produced tracking documents.
- Compiled and analyzed feedback from customer surveys to guide improvements in services.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging my knowledge.
- Collected, arranged, and input information into database system.
- Increased client satisfaction by facilitating clear and consistent communication.
- Resolved issues through listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Took care of front desk so that patient queries ,scheduling with the doctor could be promptly addressed.
- Ensured smooth office operations by maintaining client correspondence, record tracking and data communications.
- Handled calls efficiently, finding satisfactory resolutions for the customers.
- Responded to customer requests, offering support and & recommendations to address their needs.
- Responded to inquiries and requests from prospective customers/patients.
- Promptly attended customer queries .
Trainee Psychologist & Coordinator
Manas NGO Foundation
12.2023 - 02.2024
- Acquired practical experience as a trainee psychologist and office administrator
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Was instrumental in documentation of patient reports and interpretation of summary as per clinical requirements.
- Learnt on how to interact with patients ,understand their problems and provide resolutions mechanisms.
- Shadowed senior staff during patient meetings, gaining valuable insights into patient management.
- Maintained database systems to track and analyze data.
- Evaluated customer needs and feedback to improve services.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Organized meetings for executives and coordinated availability of clinicians.
- Worked as a team member and contributed to the team effort in ensuring operational efficiency .
Education
Indian Heights
New Delhi, IndiaSkills
Team Collaboration
Documentation And Reporting
Leadership Qualities
Coordination skills
Excellent Communication
Multitasking
Task Prioritization
Record preparation
Operations Support
Decision-Making
Written Communication
Adaptability and Flexibility
Effective Communication
Problem-solving abilities
Accomplishments
i)Academia
Was awarded a number of times for excelling in academics
ii)Sports
Represented school team in football for 8 years and won the most promising player award on multiple occasions.
iii)Extra curricular activities
Was part of the school extra curricular activities club and was instrumental in coordination and participation in extra curricular activities.
iv) Winner of multiple research papers in field of psychology & Winner of robotics competition
Additional Information
Education Under University of Fraser Valley - Abbotsford ,BC
Certification
Skills :Microsoft office
( Excel,Power point & Word)/Slack/Smartsheet/HTM/CSS
Soft Skills Customer focus/Coordination/Conflict resolution/Adaptability/Time management/Team management/Problem solving/Analytical skills/ leadership/Strategic Thinking & Creativity .
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Trainee Psychologist & Coordinator
Manas NGO Foundation
12.2023 - 02.2024
Trainee Psychologist, Coordinator & Billing
Yatharth Group of Super Speciality Hospitals
06.2023 - 08.2024
Indian Heights
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