Raunaq Singh

Work History

Cars24 Services Private

2019.03 - Current

Established robust reporting systems that provided accurate data for informed decision-making at all levels of management.
Played a pivotal role in securing new business opportunities through tailored proposals and presentations.
Optimized resource allocation by closely monitoring budgets and adjusting as needed to ensure financial goals were met.
Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
Skillfully negotiated contracts, securing favorable terms for both the organization and its clients while maintaining mutually beneficial relationships.
Mentored junior associates, fostering professional growth and helping them reach their full potential.
Spoke to customers in native language to increase loyalty and establish relationships.
Completed daily logs for management review.
Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
Identified areas for improvement in operations, leading to cost savings and increased productivity.

Tata Motors

2017.10 - 2019.06

Mentored junior advisors, fostering a culture of continuous learning and development.
Analyzed key performance metrics to identify trends and drive improvements in service delivery.
Organized team-building events aimed at fostering camaraderie among colleagues while also promoting creative problem-solving techniques.
Contributed valuable insights during strategy meetings focused on refining overall organizational approach toward delivering superior customer experiences.
Handled high-profile clients, ensuring exceptional service levels and fostering long-term relationships.
Managed escalated cases with diplomacy, maintaining professionalism at all times.
Reduced customer complaints by proactively identifying areas for improvement within the department.
Resolved concerns with products or services to help with retention and drive sales.
Leveraged consistent, successful strategies to meet and exceed performance goals.
Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.

Sapphire Hyundai

2015.09 - 2017.10

Balanced competing priorities effectively while maintaining focus on achieving ambitious sales targets.
Handled complex negotiations with confidence, securing favorable terms for both the organization and its clients.
Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options.
Maintained detailed records of customer interactions, enabling efficient tracking of progress towards sales targets.
Collaborated with team members to drive overall sales goals, contributing to a positive work environment.
Optimized the CRM system for better management of client data, resulting in improved prospect targeting for future campaigns.
Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Aegis BPO

2014.08 - 2015.09

Used data-driven decision-making techniques to identify areas of improvement within operations processes.
Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.