Summary
Overview
Work History
Education
Skills
Interests
Timeline
AccountManager

Raushan Kumar

Visual Merchandiser
New Delhi

Summary

Methodical Visual Merchandiser offering 5 years of experience creating memorable and effective visual displays for both interior and exterior applications. Skilled in acquiring and applying product knowledge to drive sales and manage overstock. Aiming to fulfill role of increased responsibility to contribute immediate value to Any team. Detail-oriented merchandising professional aiming to leverage 5 years of developing effective visual displays to bring value to Visual Merchandiser role. Strong passion for utilizing consumer behavior expertise and knowledge of color theory to create captivating visual displays. Innovative VM with 5 years of experience to create visual brand strategy to align with corporate goals. Excellent foundation of adhering to brand vision and creating impeccable visual displays to showcase products . Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level VM position. Ready to help team achieve company goals. Enthusiastic VM eager to contribute to team success through hard work, attention to detail and excellent organizational skills.Motivated to learn, grow and excel in Retail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking VM position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
14
14
years of post-secondary education

Work History

Visual Merchandiser

Vista Retail Pvt Ltd
Faridabad
10.2017 - Current
  • Presented store update suggestions and layouts to management and stakeholders.
  • Developed merchandising strategy to efficiently move overstock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Supervised team of up to 7 merchandising employees and monitored adherence to company standards.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Created visual marketing and styled window displays.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Adhered to social distancing protocols and wore mask or face shield.

Client Service Manager

FLyParts Aviation Pvt Ltd
New Delhi
04.2012 - 08.2017
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Created customer support strategies to increase customer retention.
  • Kept accurate records to document customer service actions and discussions.
  • Researched and corrected customer concerns to promote company loyalty.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Created and reviewed invoices to confirm accuracy.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Developed service procedures, policies and standards.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Followed through with client requests to resolve problems.

Education

Bachelor of Technology - Aeronautical Engineering

Indian Institute Of Aviation Technology
New Delhi
2008.08 - 2011.03

Bachelor of Commerce - Commerce

Shobhit University
Meerut
07.2010 - 07.2013

Senior School Certificate Examination - Science Education

Jawahar Navodaya Vidyalaya
Dumra Sitamarhi Bihar
07.2005 - 07.2007

Secondary School Examination -

Jawahar Navodaya Vidyalaya
Dumra Sitamarhi Bihar
04.1996 - 03.2005

Skills

    Corporate visual standards

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Interests

Reading Books

Travelling

Watching Web Series

Listening to music

Volunteering and community involvement

Photography

Sports

Timeline

Visual Merchandiser

Vista Retail Pvt Ltd
10.2017 - Current

Client Service Manager

FLyParts Aviation Pvt Ltd
04.2012 - 08.2017

Bachelor of Commerce - Commerce

Shobhit University
07.2010 - 07.2013

Senior School Certificate Examination - Science Education

Jawahar Navodaya Vidyalaya
07.2005 - 07.2007

Secondary School Examination -

Jawahar Navodaya Vidyalaya
04.1996 - 03.2005

Bachelor of Technology - Aeronautical Engineering

Indian Institute Of Aviation Technology
2008.08 - 2011.03
Raushan KumarVisual Merchandiser