Summary
Overview
Work History
Education
Skills
Certification
Interests
Listening Hindi Music
Work Availability
Quote
Timeline
SoftwareEngineer

Raushan Kumar

Software Engineer
Bangalore

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
1
1
Language

Work History

IT Operations Professional

CGI
Bangalore
06.2009 - 02.2023
  • Diagnosed and troubleshot software issues.
  • Researched and identified solutions to technical problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Developed and implemented preventive maintenance procedures.
  • Offered assistance in implementing and developing training programs.
  • Generated reports to track performance and analyze trends.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Monitored system performance to identify potential issues.

Education

Bachelor of Science - Information Technology

Muzaffarpur Institute of Technology, MIT
Muzaffarpur, Bihar,India
06.2003 - 08.2007

Skills

Technical documents comprehension

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Certification

Google Associate Cloud Engineer

Interests

Running

Listening Hindi Music

I like old 90s hindi music  a lot. i like Bolloywood movie and now on OTT few web series.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Google Associate Cloud Engineer

01-2023

Google Professional Cloud Architect

12-2022

SAFE for Agilist

12-2022

SRE Foundation

07-2022

SAFE for Team

04-2021

ITIL v.3

01-2012

IT Operations Professional

CGI
06.2009 - 02.2023

Professional Certification in Programming and Technology from IIITBangalore

04-2009

Bachelor of Science - Information Technology

Muzaffarpur Institute of Technology, MIT
06.2003 - 08.2007

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Raushan KumarSoftware Engineer